WAITER tại Best Western Premier Sonasea Phu Quoc

7/2020 → 9/2021 (1 năm 2 tháng)

Phu Quoc

* Provided Fine Dining and Butler Service in a luxury resort environment. * Developed strong understanding of guest preferences and service quality. * Supported VIP guest service and maintained positive guest relationships. * Assisted cashier operations and prepared daily revenue reports.

WAITER tại Vinpearl Phu Quoc Resort & Golf

11/2021 → 7/2022 (7 tháng)

Phu Quoc

* Gained practical experience in luxury resort operations and guest expectations. * Developed customer service skills and understanding of hospitality standards. * Built communication skills through direct interaction with domestic and international guests.

SALES EXECUTIVE CUM ADMIN tại Vinpearl Phu Quoc Resort

7/2022 → 11/2024 (2 năm 4 tháng)

Phu Quoc

* Supported Sales & Marketing activities in a large hospitality group with professional business standards. * Managed customer relationships and supported international partners, especially Chinese-speaking markets. * Developed experience in account management, partner communication and business coordination. * Successfully negotiated international contracts, including the largest Chinese-speaking market contract valued at 600 million VND. * Handled MICE groups, with the largest group reaching 800+ guests, coordinating with internal departments to ensure successful operations. * Collaborated with different departments to support customer requirements and maintain service quality. * Assisted with sales administration including contract control, documentation and business support tasks.

SALES, OPERATOR CUM ROOM CONTROLLER tại Hoàng Trà Travel (HT Travel)

11/2024 → 6/2026 (1 năm 7 tháng)

Phu Quoc

* Managed relationships and communication with partners from Mainland China, Taiwan and other Chinese-speaking markets. * Prepared and negotiated quotations based on partner requirements, ensuring competitive pricing and accurate service arrangements. * Coordinated with hotels, suppliers and internal departments to deliver smooth travel and accommodation services. * Managed room allocation and cut-off dates for group bookings, supporting effective inventory coordination. * Planned and arranged tour programs including accommodation, transportation, flights, attraction tickets and guide services. * Monitored operation progress and handled unexpected changes to ensure partner satisfaction and service quality. * Developed strong understanding of travel market demands and customer expectations.

First Prize – CEO Group Pride Contest (2021)

9/2021

Won first prize in the CEO Group Pride Contest, recognizing communication skills, confidence and personal performance.

Third Prize – Provincial English Speaking Contest (2018)

5/2018

Achieved third place in a provincial-level English speaking competition, demonstrating strong English communication skills and presentation ability.

Phan Thị Hồng Yến - Quản lý Kinh doanh

Vinpearl Phu Quoc Resort

v.yenpth14@vinpearl.com - 0981 816 979