HR Management | Company size: ~120 employees | Industry: Hospitality tại IN HOLDINGS JOINT STOCK COMPANY - REY HOTEL HANOI

5/2023 → Hiện tại

Việt Nam

Compensation & Benefits Managed monthly payroll for 120+ employees with 100% payroll accuracy. Designed salary structures, grading systems, overtime policies, and shift allowance schemes to improve payroll efficiency and cost control. Talent Acquisition Led the full HR implementation for a 102-room hotel during its pre-opening phase, managing HR setup from May 2023 to the official opening in January 2024. Recruited and trained 70% of the workforce within one month to support the expansion of the restaurant and convention center, ensuring a successful launch in January 2025. Maintained a 95–98% recruitment fulfillment rate while reducing the average time-to-fill from 30 to 18 days. Streamlined recruitment processes, reducing annual recruitment costs to VND 11.88 million Employee Relations & Engagement Reduced employee turnover from 11.0% (2024) to 8.9% (2025) and further to 8.2% in H1 2026 through employee engagement initiatives. Conducted employee engagement surveys and organized engagement programs to foster a positive workplace culture. Successfully handled employee grievances and maintained harmonious employee relations HR Operations & Compliance Managed annual Personal Income Tax (PIT) finalization and social insurance administration for 120+ employees, ensuring 100% compliance with Vietnamese labor, tax, and social insurance regulations. Coordinated with labor authorities, tax agencies, and social insurance offices, maintaining full compliance throughout three years of operations. Developed HR documentation, including policies, SOPs, labor regulations, job descriptions, and service standards HR Development & Digital Transformation Implemented a KPI-based performance management system for supervisory-level employees and above across all departments. Developed e-learning materials, digital training modules, and standardized onboarding programs, achieving 100% onboarding completion for new hires. Built a centralized HR knowledge base using NotebookLM and implemented an electronic employee handbook, enabling employees to access HR policies, SOPs, and operational guidelines easily KEY RESPONSIBILITIES: Directed end-to-end recruitment, onboarding, training, and employee development for approximately 120 employees. Managed payroll, compensation & benefits, annual salary reviews, bonuses, and labor cost planning. Oversaw Personal Income Tax (PIT), social insurance, labor contracts, and statutory compliance. Designed HR policies, salary structures, grading systems, SOPs, and internal regulations. Built strong relationships with labor authorities, tax agencies, and social insurance offices. Led HR digital transformation initiatives, including e-learning, knowledge management, and workflow automation. Partnered with department heads to optimize workforce planning, employee performance, and organizational effectiveness Reduced the labor cost ratio from 26.0% of revenue (2024) to 22.7% (2025), while maintaining it at 20.0% in H1 2026