cover CV: Nguyễn Bích Phượng

Nguyễn Bích Phượng

Hồ sơ 5 sao bạc

Assistant Front Office Manager

Giới tính : Nữ
Địa chỉ: 369/13 Lê Văn Lương, Nhà Bè, Hồ Chí Minh, Việt Nam
Ngày sinh : 1988

Thông tin liên hệ

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Kinh nghiệm làm việc

Từ 5 đến 10 năm

Số tuổi hiện tại

31

Trình độ học vấn

Cao Đẳng

Vị trí mong muốn

Giám sát

Mức lương mong muốn

12 - 20 triệu

Nơi muốn làm việc

Toàn Quốc

Ngoại ngữ

Tiếng Anh (Khá)

Quy mô công ty lớn nhất từng làm

5 sao

Lượt xem hồ sơ

47

Giới thiệu bản thân Mô tả về bản thân, nêu các kỹ năng, năng lực, lợi thế và điểm còn hạn chế của bạn nếu có content - Aim at working in a real working enviroment which enables me to make use of what I have been trained to contribute to the develop of society and my career.Strengths - Working in a professional environment with international standard, related to my majority. - Working under pressure, team work. - Widen knowledge. - To be fit in the everyone. Weaknesses  A few of experience  Skills of the problem disentanglement is limited

Giới thiệu bản thân

- Aim at working in a real working enviroment which enables me to make use of what I have been trained to contribute to the develop of society and my career.Strengths - Working in a professional environment with international standard, related to my majority. - Working under pressure, team work. - Widen knowledge. - To be fit in the everyone. Weaknesses  A few of experience  Skills of the problem disentanglement is limited
Trình độ học vấn / chuyên môn Mô tả về quá trình học vấn/chuyên môn của bạn education Cao Đẳng

Trình độ học vấn / chuyên môn

Cao Đẳng
Kỹ năng Mô tả những kỹ năng và kinh nghiệm của bạn experience - Computer office (Ms Word , Ms Excel , Ms Access, Outlook ). - Internet, e-mail. - Typing speed (30-35 word/minute).

Kỹ năng

- Computer office (Ms Word , Ms Excel , Ms Access, Outlook ). - Internet, e-mail. - Typing speed (30-35 word/minute).
Kinh nghiệm làm việc Mô tả kinh nghiệm làm việc experience 1. September 2016 to present: Phu Quoc Joint Stock and Tourism Investment and Development Company: Project: Vinpearl Phu Quoc Resort and Golf Address: Bai Dai, Ganh Dau, Phu Quoc , Kien Giang. Position: Duty Manager (working on 3 shift: morning, afternoon and night.) - Ensuring that no shift is overstaffed. - Completing daily and weekly staffing schedules according to expected business volumes. - Coordinating break and meal periods for staff according to activity levels. - Directing employees through their daily routines. - Providing leadership to a team during a shift. - Planning in detail for each shift. - Mentoring and training up new employees. - Resolving pay discrepancies. - Writing up shift reports. - Making sure that all staff are properly dressed and enforcing grooming and appearance standards. - Ensuring the correct staffing levels for each shift. - Completing payroll records and ensuring that all staff files are up to date. - Managing the opening and closing of the work premises. - Responsible for all cash management during the shift. - Being involved in and contributing to team meetings. - Making sure that all staff have the basic skills training needed to perform their jobs Outstanding: - Responsible for all operations during a shift and for performing any additional duties and tasks as assigned by the Director of Room. - Improving my management skills. - Controlling the negative attitudes to resolve any problems impartiality and push the guest’s satisfaction as high as possible. - Monitoring staff performance and contributing the staff promotion. 2. August 2013 to present: Binh Minh Internation Hotel Limited Company: Project: Pullman Saigon Centre ( AccorHotel Group) Address: 148 Tran Hung Dao Boulevard, Nguyen Cu Trinh Ward, District 1 Position: Shift Leader - Meeting, getting and welcoming. - Doing the check in and out procedures on Opera System. ( For Individual and Group). - Handling The Group and V.I.P guest ( pre- check in and check in). - Room upselling. - Showing, introducing the rooms, facilities and services of the Hotel. - Collaborating with distinguished partner (especially Housekeeping) to finish our task properly. - Controlling the e-mail of Front Desk. - Supporting the duty in charge to control Looby and the receptions on our shift. - Taking and dealing with the guest’s complains. - Explaining all of information which the guest requests. - Clear up the guest ‘s queries. - To be friendly and helpfully to all guest to maintain the guests loyalty. - Keeping the cleanliness and orderliness of the Front Desk. - Checking and ordering the stationery for Front Office. - Doing the other duty requests from the Managers. Outstanding: - Communicating with the foreigners. - Working in the professional environment with the good team. - Learning a lot of the communication skills and improving Upsell skills. - The knowledge about Le Club Loyalty Member.

Kinh nghiệm làm việc

1. September 2016 to present: Phu Quoc Joint Stock and Tourism Investment and Development Company: Project: Vinpearl Phu Quoc Resort and Golf Address: Bai Dai, Ganh Dau, Phu Quoc , Kien Giang. Position: Duty Manager (working on 3 shift: morning, afternoon and night.) - Ensuring that no shift is overstaffed. - Completing daily and weekly staffing schedules according to expected business volumes. - Coordinating break and meal periods for staff according to activity levels. - Directing employees through their daily routines. - Providing leadership to a team during a shift. - Planning in detail for each shift. - Mentoring and training up new employees. - Resolving pay discrepancies. - Writing up shift reports. - Making sure that all staff are properly dressed and enforcing grooming and appearance standards. - Ensuring the correct staffing levels for each shift. - Completing payroll records and ensuring that all staff files are up to date. - Managing the opening and closing of the work premises. - Responsible for all cash management during the shift. - Being involved in and contributing to team meetings. - Making sure that all staff have the basic skills training needed to perform their jobs Outstanding: - Responsible for all operations during a shift and for performing any additional duties and tasks as assigned by the Director of Room. - Improving my management skills. - Controlling the negative attitudes to resolve any problems impartiality and push the guest’s satisfaction as high as possible. - Monitoring staff performance and contributing the staff promotion. 2. August 2013 to present: Binh Minh Internation Hotel Limited Company: Project: Pullman Saigon Centre ( AccorHotel Group) Address: 148 Tran Hung Dao Boulevard, Nguyen Cu Trinh Ward, District 1 Position: Shift Leader - Meeting, getting and welcoming. - Doing the check in and out procedures on Opera System. ( For Individual and Group). - Handling The Group and V.I.P guest ( pre- check in and check in). - Room upselling. - Showing, introducing the rooms, facilities and services of the Hotel. - Collaborating with distinguished partner (especially Housekeeping) to finish our task properly. - Controlling the e-mail of Front Desk. - Supporting the duty in charge to control Looby and the receptions on our shift. - Taking and dealing with the guest’s complains. - Explaining all of information which the guest requests. - Clear up the guest ‘s queries. - To be friendly and helpfully to all guest to maintain the guests loyalty. - Keeping the cleanliness and orderliness of the Front Desk. - Checking and ordering the stationery for Front Office. - Doing the other duty requests from the Managers. Outstanding: - Communicating with the foreigners. - Working in the professional environment with the good team. - Learning a lot of the communication skills and improving Upsell skills. - The knowledge about Le Club Loyalty Member.

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