Duty Manager tại Pullman Saigon Centre

4/2017 → 8/2019 (2 năm 4 tháng)

148 Trần Hưng Đạo Quận 1

Front Office Manager tại Lavender Boutique Hotels

11/2019 → 6/2020 (7 tháng)

200 Lý Tự Trọng Quận 1

Front Office Manager tại Grand Silverland Hotel (Isolation Hotels)

12/2020 → / (3 năm 4 tháng)

125 Lý Tự Trọng

Create SOP and set up for whole department of isolation hotel from pre- opening base on Medical's requirements to make sure the safe for team members and guests. Make sure that guests stay at the hotel runs smoothly, helping to provide guest satisfaction at all the times , thank to their thorough knowledge of the hotel. Managers and motivates Front Office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest services. Handle any guest complaints or contentious issues it could not be settled directly by receptionist or the Duty Manager, providing a rapid solution. Set, implement and review service standards. Liaise with Engineering to ensure safety hazards in front and back of house areas of the outlets and addressed. Ensure an effective enter between Receptionist, Call Centre, Concierge and Night Audit. Maximize room revenue and occupancy by reviewing status. Analyses rate variance, maintain close observation of daily house count. Verify that accurate room status information is maintained and properly. Foster strong communication between Front Office, Housekeeping, Engineering, Finance, Sale and Revenue. Take the balance for budget, fixed and variable Costs. Preview daily reports: Night reports, Front Office Logbook, Guest feedback, Guest Satisfaction, Financial Performance and offering the solutions if necessary.