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Từ 1 đến 3 năm
Nhân viên
Thỏa thuận
HCMC
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Ton Duc Thang University
Hospitality Management - Đại học
2023 → 2027
Kĩ năng
Kinh nghiệm làm việc
FO Department Receptionist tại M Village
4/2025 → 9/2025 (5 tháng)
HCMC
Welcome guests, perform check-in/check-out procedures, and provide information about the hotel's facilities and services. Verify reservations, guest identification, payment methods, and maintain accurate guest records in the Property Management System (PMS). Handle guest requests, inquiries, feedback, and complaints professionally while coordinating with relevant departments to ensure timely resolution. Process payments, prepare invoices, and promote room upgrades or additional hotel services whenever appropriate. Prepare shift reports, hand over operational information to the next shift, and perform other duties assigned by the Front Office Manager or Supervisor.
F&B Department Park View Restaurant tại New World Saigon Hotel
3/2026 → 8/2026 (5 tháng)
HCMC
Manage restaurant reservations via hotline, walk-ins, and online booking platforms while maintaining an accurate reservation summary. Review the daily guest list, including in-house guests, VIPs, group arrivals, special occasions, and special requests. Prepare the restaurant before opening by organizing reservation records, table plans, menus, reserved signs, and other hostess materials. Welcome guests warmly in accordance with the hotel's service standards and create a positive first impression. Verify guests' room numbers and confirm breakfast entitlements for in-house guests. Escort guests to appropriate tables, present menus when applicable, and introduce the buffet area, dining facilities, or daily promotions. Allocate and manage table seating efficiently to maximize restaurant capacity and ensure smooth guest flow. Monitor table status throughout the shift and coordinate with the Service and Kitchen teams to ensure seamless operations. Manage the waiting list and coordinate guest seating during peak dining periods. Assist guests with special requests, including seating preferences, celebrations, children's seating, and accessibility needs. Respond promptly and professionally to guest inquiries, feedback, complaints, and special requests, escalating issues to supervisors when necessary. Build positive relationships with guests, especially returning guests, VIPs, and loyalty members, to enhance the dining experience. Process guest payments accurately and efficiently using the POS system. Prepare and present bills in a professional and timely manner. Verify orders, discounts, promotions, vouchers, room charges, and payment methods before completing transactions. Handle cash, credit cards, room charges, and other approved payment methods in accordance with company procedures.



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