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Hồ Nhật Thiên

Hồ Nhật Thiên

Hồ sơ 5 sao vàng 18 Lượt xem hồ sơ

Nam, 09/01/2005, 21 tuổi

29 đường 81 Tân Quy Quận 7 Tp. Hồ Chí Minh

Cập nhật: 17/08/2026

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Kinh nghiệm làm việc
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Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Tiền sảnh, Ẩm thực

Giới thiệu bản thân

I am a Hospitality Management student with hands-on experience in Front Office and Food & Beverage operations within a five-star hotel environment. I have worked as a Breakfast and A La Carte Hostess, where I developed strong skills in guest relations, reservation management, cashiering, and service coordination while delivering exceptional dining experiences. I successfully completed the Resort Management Short Course at Sunway University, Malaysia, and was awarded First Prize in the final examination. Passionate about hospitality, I am eager to continuously enhance my professional skills and contribute to delivering outstanding guest experiences in a dynamic international hotel environment.

Trình độ học vấn chuyên môn

Ton Duc Thang University

Hospitality Management - Đại học

2023 → 2027

Kĩ năng

Kinh nghiệm làm việc

FO Department Receptionist tại M Village

4/2025 → 9/2025 (5 tháng)

HCMC

Welcome guests, perform check-in/check-out procedures, and provide information about the hotel's facilities and services. Verify reservations, guest identification, payment methods, and maintain accurate guest records in the Property Management System (PMS). Handle guest requests, inquiries, feedback, and complaints professionally while coordinating with relevant departments to ensure timely resolution. Process payments, prepare invoices, and promote room upgrades or additional hotel services whenever appropriate. Prepare shift reports, hand over operational information to the next shift, and perform other duties assigned by the Front Office Manager or Supervisor.

F&B Department Park View Restaurant tại New World Saigon Hotel

3/2026 → 8/2026 (5 tháng)

HCMC

Manage restaurant reservations via hotline, walk-ins, and online booking platforms while maintaining an accurate reservation summary. Review the daily guest list, including in-house guests, VIPs, group arrivals, special occasions, and special requests. Prepare the restaurant before opening by organizing reservation records, table plans, menus, reserved signs, and other hostess materials. Welcome guests warmly in accordance with the hotel's service standards and create a positive first impression. Verify guests' room numbers and confirm breakfast entitlements for in-house guests. Escort guests to appropriate tables, present menus when applicable, and introduce the buffet area, dining facilities, or daily promotions. Allocate and manage table seating efficiently to maximize restaurant capacity and ensure smooth guest flow. Monitor table status throughout the shift and coordinate with the Service and Kitchen teams to ensure seamless operations. Manage the waiting list and coordinate guest seating during peak dining periods. Assist guests with special requests, including seating preferences, celebrations, children's seating, and accessibility needs. Respond promptly and professionally to guest inquiries, feedback, complaints, and special requests, escalating issues to supervisors when necessary. Build positive relationships with guests, especially returning guests, VIPs, and loyalty members, to enhance the dining experience. Process guest payments accurately and efficiently using the POS system. Prepare and present bills in a professional and timely manner. Verify orders, discounts, promotions, vouchers, room charges, and payment methods before completing transactions. Handle cash, credit cards, room charges, and other approved payment methods in accordance with company procedures.

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