Lifestyles Concierge tại Aspire Lifestyles Vietnam

5/2023 → Hiện tại

Việt Nam

Handle inbound and outbound calls to receive, confirm, and process service requests from VIP customers. Coordinate with service providers such as restaurants, hotels, golf courses, and medical facilities to arrange and confirm bookings. Monitor customers’ service journeys and proactively follow up to ensure smooth service delivery. Manage service changes and adjustments, including booking modifications, cancellations, and special customer requests. Handle customer complaints and service issues, identifying suitable solutions and coordinating with relevant parties to resolve them promptly. Process compensation and service recovery in accordance with company policies and customer situations. Conduct post-service quality surveys to collect customer feedback and evaluate overall service satisfaction.