School name Information Teachnology College Period 2010 – 2013 Major Bussiness Administration School name Saigon Tourist Hospitality College (STHC) Period 2011 – 2013 Major Department of Hotel and Restaurant Management

• Effective communication skill o Demonstrated excellent interpersonal skill developed through part-time jobs experiences in New World Hotel Saigon o Good presentation skills and confidence gained through implementing projects in university • Team Working and Leadership o Leading group projects and assignments in the college o Good coordinator • Personal Organization and Time Management o Able to concentrate and pay attention to detail • Information Technology o Proficiency in the use of all Microsoft packages and Internet Research.

Company : First District Producing Import & Export Trading And Service Joint Stock Company Period : Oct 2016 – Jun 2017 Job title : Sale Executive Job description : • Selling houseware for Tv home shopping : SCJ live on , VGS Lotte , Sao Nam .. • Developing , maintains relationships with clients by providing support , information , and guidance . • Researching and recommending new opportunities , profit and service improvements • Controlling stock , making reports of sale every month . Company New World Hotel Saigon Period Nov 2013- Jul 2016 Job title Front Office Associate Job description : • Assisting of customers with their bags and luggage , Making Check in & Check out process . • Courteously greeting customers and provide them high quality service • Escorting guests to their respective hotel rooms • Occasionally park and retrieve guest’s vehicles • Assisting the customers with their needs. • Explaining to the customers the hotels rules, showing them how to use hotel facilities, room features such as TV, radio, bath tubs… • Proactive Selling – Providing all of convenience information of promotion program to the customers • Resolving the complaint without asking – finding out the best solution to handle the guest’s complaint without the permission • Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

Seeking a good entry level positions where my education and experience can promote world-class customer service. The position will allow me to showcase my customer service skill, integrity and ability to learn quickly, and leadership which will culminate into a managerial position.