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Thái Trần Trâm Anh
1171 Lượt xem hồ sơ
Nữ, 23/06/1994, 31 tuổi
Ly Phuc Man street, district 7, HCMC
Cập nhật: 05/05/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 2 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Giám sát
Thỏa thuận
HCMC
Tiếng Anh (Giỏi)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
Kinh nghiệm làm việc
Receptionist cum Reservation Staff tại Cần Thơ TTC Hotel Premium
11/2015 → 12/2016 (1 năm )
Can Tho, Ninh Kiều, Cần Thơ, Vietnam
Hotel Reservation Staff (from July, 2016 to Dec, 2016) Job Title • Manage mail box of Reservation Department, determine room availability. • Receive booking information forwarded from central sales Department in HO (TA, OTA, CORP or FIT reception …). • Promptly updates booking details in the System - Gihotech (check in/ out date, the number and type of room, room rate in policy, BEO, guest’s details, special requirements …) • Handles inquiries & sales rooms for external guests. • Supports the hotel management to develop the room revenue • Promptly forwards the important information for HK department, F&B department… to make arrangement. Customer service Job Title • Assists and supports all in-house guests, returned guests • Records guest information, feedbacks and requirements from guest to improve the hotel services quality • Contact with suppliers to provide some additional services as guests require: tours, meals, boats, taxi, bus/air/train ticket. • Take care The Hotel Souvenir Boutique. Receptionist (from Dec, 2015 to Dec, 2016) Job Title • Check in and check out for the guest in accordance with the process standard (VTOS) • Sales rooms for Walk-in Guest. • Supports in-house guests, flexibility solve problem in any situations (requires, feedbacks, complaints, of the guest). • Reports issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfy. • Works as a cashier when guest’s payment and also make the receipt or invoice (VAT). • Keeps clear and comprehensive records of guest room bookings and all billings for accountability and future reference. • Manages documents, handles lost & found.
Reservation Sales Agent tại THIEN MINH HOSPITALITY MANAGEMENT CO., LTD
12/2016 → 7/2017 (7 tháng)
Ho Chi Minh City, Vietnam
- Group Reservation Sales Agent – Victoria Hotels & Resorts (4 star) - Based in HCMC Head Office - Company: Thien Minh Hospitality Management • Responds to communications from Guests, Travel Agent, and referral networks concerning reservations arriving by mail, telephone, fax or through a central reservation system • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the allotment agreement, series … • Receives the bookings (FIT guest, Travel Agency, Group, VIPs…) • Records and file the booking (Opera, Filing) • Processes amendments and cancellations. • Works in relation with Group Sale, E-commerce, Yield department, all hotels in chain. • Handles daily correspondence and reports o Letter confirmations o Check and transfer all booking for the coming day to Front Desk o File the reservation correspondence o Handle reports.
Manager tại MILANO coffee
7/2017 → 4/2020 (2 năm 9 tháng)
HCMC
Management the franchise coffee shop – Owner (from Nov, 2018 to May, 2020) Job title: • Organizing, supervising and running smoothly all the operations belonging the coffee shop • Recruiting and training for the employees about bartender skills, serving, … follow up the staff regulation • Purchasing and manage the goods, (ordering and supplying the right amount), checking the stocks • Handle the revenue and cost (goods, employee salary, ...) to determine a business strategy, marketing and promotion to develop the coffee shop. • Guest service: Resolve guest complaints, ensuring guest satisfaction, ensure to give the best service for all guest • Supervising the coffee bar, ensuring the work area is always clean and the staff to abide the recipe of making the drinks and using bar furniture • Ideal to decorate the coffee shop for events and festivals. Running the apartment for rent (from 2017 to May, 2020) Job title: • Selling: Find the customers to rent the room • Contract: to negotiate the room’s price and the period of contract with customer • Decorate, set up the furniture • Service: Take care the customer, handle their requests and enquiries about the maintenance issue and the cleanliness • Management: the income and expenditure, legal procedure, some other jobs to ensure the apartment is running smoothly
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