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Kinh nghiệm làm việc
Từ 3 đến 5 năm
Từ 3 đến 5 năm
Vị trí
Giám sát
Giám sát
Mức lương mong muốn
Thỏa thuận
Thỏa thuận
Nơi mong muốn làm việc
Hà Nội
Hà Nội
Ngoại ngữ
Tiếng Anh (Khá)
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
5 sao
5 sao
Giới thiệu bản thân
I have got Bachelor Degree in Hospitality Management with CPGA 3.37. In my recent position as Front Office Duty Manager in Fusion Suites Da Nanag Beach, I have had the opportunity to work along with the hotel team to gain achievements such as staying in top 10 on TripAdvisor within a year of hotel operation and maintaining position in top 5 Best Hotels and Resorts in Da Nang after 2 year operation.
I possess aggressive communication and customer service skills in which makes me an effective communicator with my customers. Given the opportunity, I would be able to become an excellent representative of your hotel.
Please consider the enclosed resume to know more about my professionalism, background and skills. I look forward to have an opportunity of discussing my application with you further and how I can significantly contribute to the ongoing of your reputable company.
Trình độ học vấn chuyên môn
Bachelor of Business - Hospitality Manager
Kĩ năng
- Communication Skills
- Guest Issue Handling & Solving Skill
- Delegation and Empower Technique
- Operational Skills
- Administrative Skills
Kinh nghiệm làm việc
FUSION SUITES DANANG BEACH - FUSION GROUP
4-star hotel, 123 suites - 06 penthouses, 170 staff
Duty Manager
OCT 2016 -Present
Direct, orient, supervise Front Office operation.
- Handle guest issue and incident with proper solution to achieve satisfaction in service quality.
- Train and develop Front Officers professional techniques.
- Coordinate with other departments to keep enhance a completion in service delivered to guests.
- Perform administrative tasks required in the departments.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Ensures VIPs and priority dub guests receive special attention
- Inspects front of house and back of house regularly for cleanliness.
- Promotes inter-hotel sales and in-house facilities.
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control.
- Takes action with Property Management Systems (PMS) - SMILE in emergency situation.
- Fully conversant with all hotel emergency procedures.
Mong muốn về công việc
- Professional, high-quality standard and competitive working environment.
- Delegate and empower employee to present and perform their signature advantages.
- Social benefits as allowances, incentives and insurance.