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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
30 - 40 triệu
HCMC
Tiếng Anh (Giỏi)
100 - 499
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Cite' Universitaire, Paris, France
Leisure Studies - Khác
2013 → 2013
San Jose State University, San Jose, California, USA
Hospitality, Event and Tourism Management - Đại học
2013 → 2015
Bachelor of Science in Hospitality, Event and Tourism Management, GPA 4.0
University of Nevada, Las Vegas, Nevada, USA
Hospitality Administration - Thạc sĩ
2016 → 2017
Master Degree in Hospitality Administration , GPA 3.95
Kĩ năng
Kinh nghiệm làm việc
Banquet Manager tại Ta Restaurant
9/2008 → 9/2011 (3 năm )
Milpitas, CA, USA
• Assisted 300+ guests with obtaining food from multiple buffet/serving tables as needed. • Supervised, lead, motivated and trained staff up to 12 ensuring consistent high quality food, service standards, efficient operations and adherence to facility's policies and procedures. • Negotiated with clients to achieve maximum revenue and profit potential while exceeding guests. • Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Front Desk Supervisor tại Fairmont Hotel
1/2013 → 12/2013 (10 tháng)
San Jose, CA, USA
• Streamlined effective operations as swing manager coordinating personnel scheduling and developments with guest reservations and large-scale bookings • Initiated courtesy call after check-in to ensure guest is satisfied with accommodations • Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy • Solid experience in accounting functions such as account Payable/Receivable and auditing • Improved property management functionality by submitting key change requests
Project Designer - Supervisor tại Allure Flore Decor
9/2011 → 10/2015 (4 năm )
San Jose, CA, USA
• Sold, planned, attended, and supervised more than 150 weddings per year with achieved annually sales goals of $500,000. • Prospect, build, and maintain a diverse client base using strong interpersonal skills and sales techniques. • Initiated, developed, and cultivated strategic business partnership other vendors to plan/ coordinate event logistics. • Supervised a team of 15 employees, delegating responsibilities in a fast-paced and high-pressure environment. • Earned recognition of senior management on consistent basis for excellent performance.
Casino Table Game Lead tại PT Gaming
11/2015 → 11/2016 (1 năm )
San Jose, CA, USA
• Participate as a Casino Table Game Associate / Third Party Proposition-Player in a controlled game at a gambling establishment by complying with established rules of the card games and with seating arrangement of a player. • Provide funds when designated as the Casino Table Game Associate / Third Party Proposition Player during the rotation among each participant during the payout of the game. • Oversee all the rules of the assigned card game including, but not limited to: the various forms of Blackjack, Poker (double-hand poker), Tiles, Three-Card Poker, Ultimate Texas , and Baccarat. • Handle a functional command of the table and game while maximizing the company’s involvement in the total table action; Comply with the company ’s casino procedures, and constantly monitor the table; e.g. know how much money is bet on the table, how much the customer is up or down, follows the dealers’ movements, keeps track of the buy-bets and collection fees, etc. • Keep track and control of all assigned chips, e.g. whether the chips in the Third Party Proposition player position, on buy-bets, in the tray, and/or provided for change/revisions. • Comply with the company’s asset protection procedures and protects chips and cards at all times as instructed. Report all suspicious or unauthorized activities (e.g. cheating, thefts, improper tipping, breaches in casino procedures, etc.) to Supervisor. Complete ledgers and verify all entries and amounts in accordance with the company procedures, and report any discrepancies and mistakes to the supervisor. • Maintain and display a friendly, courteous and professional attitude toward customers, casino personnel, and fellow employees.
Executive Assistant to the president tại KNT Manufacturing
11/2016 → 11/2017 (1 năm )
Hayward, CA, USA
• Professionally represent the company president when greeting guests, organizing company events, reviewing correspondence and responding to inquiries made to the president. • Publishes the corporate newsletter by gathering information; preparing and editing articles; designing graphic presentation; producing and distributing. • Helps key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the president. • Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans. • Improves quality results by studying, evaluating, and re-designing processes; implementing changes. • Enhances president's and corporation's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Overseen Human Resources and Purchasing department.
Operation Shift Manager tại Diamond Club - Ramana Hotel
7/2018 → Hiện tại
Ho Chi Minh, Ho Chi Minh City, Vietnam
• Ensures that all enterprise operations on assigned shift are conducted in an efficient, effective, and profitable manner. • Promotes positive Guest relations by creating and promoting a friendly atmosphere. • Acts as an advisor to Department Managers regarding overall enterprise operations. • Recommends appropriate staffing levels to Department Managers based on enterprise needs. • Offers feedback to Department Managers regarding evaluating, promoting, disciplining, and terminating enterprise employees. • Demonstrates outstanding Customer Service at all times by serving as a role model to all enterprise employees. • Observes and recognizes irregularities, violations, or other discrepancies in Guest play and takes corrective action when required. • Exhibits sounds judgment based on approved business practices. • Oversees the resolution of all Guest complaints and/or disputes and takes corrective action when needed. • Authorizes complimentary items (comps) to Guests when warranted. • Adheres to all regulatory, departmental, and casino policies and procedures. • Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. • Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts. • Retains employees through involvement in employee training and development.



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