Guest Relation Supervisor tại Ramana Hotel Saigon

10/2018 → 2/2020 (1 năm 4 tháng)

Vietnam

- Providing the information for the customers if they need. - Helping the concierge for luggage’s arrangement during busy time. - Supporting front office for checking-in /out process for VIPs and group. - Checking booking’s special request and sending to the relative departments. - Finishing GRO daily info report. - Follow up daily incidental report. - Interacting with customers to get their feedback and report to FOM. - Managing Trip Advisor page and replying guest’s review.

Receptionist/ Cashier tại Star-Fitness Gym

8/2008 → 9/2010 (2 năm 1 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

Housekeeping Attendant tại Westin Hotel

3/2011 → 12/2011 (9 tháng)

Sydney NSW, Australia

Shop Assistant tại Pharmacy 4 Less

1/2012 → 5/2012 (3 tháng)

Sydney NSW, Australia

Restaurant Supervisor tại Xiclo Vietnamese Restaurant

7/2012 → 9/2014 (2 năm 2 tháng)

Sydney NSW, Australia

- Taking order - Handling customer complaint - Checking, Ordering & Handling stock payment - Making roster for staff - Training for newcomer - Maintenance staff performance

F&B Supervisor tại White Palace Convention

11/2014 → 1/2015 (2 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

- Observing Staff to set up for wedding or convention - Handling customer complaint - Making roster for staffs - Handling customer’s payment - Guiding wedding program for the customer

Receptionist Captain tại L’Odeon Hotel

2/2016 → 11/2016 (9 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

F&B Attendant tại Pancake on the Rock

1/2017 → 7/2017 (5 tháng)

Sydney NSW, Australia

- Greet customers, make reservations, and seat patrons when tables are available - Hand out menus and explain menu items and specials - Take customer orders and deliver food to patrons - Handle customer complaints - Process customer payment

F&B Attendant tại Osso Steak & Ribs Restaurant

7/2017 → 11/2017 (4 tháng)

Sydney NSW, Australia

- Set up table - Greet and seat customers - Explain menu & promotion - Take order & deliver food to patrons - Process payment for customer

Receptionist Captain tại C Central Hotel

1/2018 → 9/2018 (8 tháng)

Ho Chi Minh City, Vietnam

- Lead and direct the team to ensure the smooth operation of Front Desk functions. - Perform daily Front Desk agent duties - Maintain smooth operation of the front desk - Resolve guest’s complaints and issues - Communicate information to the related departments - Allocate rooms to expected arrivals after checking the guest preferences and special requests.