Freelancing tại Business Sell Women Shoes Online

1/2018 → Hiện tại

Ho Chi Minh, Ho Chi Minh City, Vietnam

- Launch or grow shoe business by selling to customers directly on Facebook and Shopee,Zalo. - Build an online store and connect with Facebook where I can advertise and list products and sell shoes directly on the platform. - Create products images for online store look professional and high-quality. - Write an advertisement products for attracting clients. - Check retail pricing and compare prices websites. - Cancel orders based on customer requests or inventory or delivery problems. - Upload digital media, such as photos, video, or images to online shopping Websites. - Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software. - Respond to telephone and internet queries and ensure effective communication is taken and maintain customer service levels. - Determine pricing of products to be sold. - Research product information. - Create a written description of the product. - Educate customers on the value and necessity of products. "The most valuable business lessons I’ve ever learned didn’t come from college or an online course. They came from working in the family business. My parents started the business when I was 6 years old.My Mom is a true saleswoman. Not in an obnoxious, just-get-her-to-leave way. During her career, my Mom was a master at listening, talking, and getting to the root of what each customer needed. And if she didn’t sell what they needed, she’d find them someone who did and make the connection before moving on. If nobody made what the customer needed, she’d invent it, manufacture it, and call them back to offer it."

Freelancing tại Part-time First Grade Tutor/After School Program

1/2017 → / (7 năm 3 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

- I have a passion for teaching.I love working with kids and teaching children (3-5 year olds). - Good understanding of childcare . - Understanding the child personally and communicating to them in a way that they would enjoy. - Training in alphabetic basic. - Handwriting practice.Teaching kids to write the alphabet. - Practicing spelling words,phonics,short vowels,long vowels. - Math lesson.Learning about how to count backwards from 20-0 and learning hand-on. - Teach drawing and coloring to kids. - I enjoy swimming,practicing yoga,comfortable with pets and spending time with my family.

Sale Supervisor tại Thuy Lan Store

3/2009 → 1/2018 (8 năm 10 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

- Running family business about footwear. - Customer service, retail and wholesale. - Building and maintaining strong relationships with customers. - Recruit, train, supervise, coach employees. - Handle team member conflicts in due time. - Resolve customer problems or complaints by determining optimal solutions. - Make wholesale ordering, delivery, and billing as seamless as possible. - Communicate to the purchasing department unexpected increases or decreases in demand for products. - Identify trends in customer satisfaction or dissatisfaction. - Setup and maintain customer files. - Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. - Monitor scheduled shipment dates to ensure timely delivery. - Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. - Proactively recommend items needed by customers to increase customer satisfaction. - Recommend alternate products based on cost, availability. - Determine customer requirements and expectations in order to recommend specific products and solutions. - Inform customers of current promotions and new or updated products.

Customer Service Representative cum receptionist tại Hung Thanh LTD

3/2008 → 3/2009 (11 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

Spoke daily over the phone with customers • Provided customer support and transaction. • Revolved customer inquires and issues. • Welcoming guest, telephoning, storing documents • Arrange meeting rooms promptly; coordinate with Office Assistant to serve drinks. • Arrange the initial necessary work stations, equipment and facilities required for new staffs: computer, email, network access, chair, desk, cabinet, desk telephone, business cards and stationeries. • Manage and coordinate meeting room booking and utilization. • Receiving and arranging the appointment, reminding, preparing for meetings Award: "Employee of the Month" three months during my tenure. Relevant Skills: *Technical: - Web design +http://giaythuylan.890m.com/ +https://giaydepkimchi.wixsite.com/giaydepkimchi -Experience with Microsoft Office - Word & Excel,Powerpoint,Outlook. -Able to set up laptop,headphones,microphone,Skype,or any other chat client service to converse with customers and forward calls to supervisors. -I am highly skilled in use of computers and the internet,internet searches. -I have experience with tools: Gimp (image editing) ,Imovie (video editing) ,facebook for business. -50 WPM Typist. *Customer service: -Excellent communication with focus on customer service. -Remain cool during heated exchanges with irate customers and reach a peaceful resolution. -Persuade customers to listen to sales pitches and consider making upsell purchases. -Strong communication to give the best deal with customer to get a best price and saving up cost for company effectively.

Award: "Employee of the Month" three months during my tenure.

3/2009

This award recognizes a for demonstrated innovation and creative thinking to solve a problem or challenge or to improve upon an existing practice in the provision of company services and resources.These award winners demonstrate that new and different approaches, with high energy and a willingness to take a risk, can result in exciting outcomes.

Ngoc Yen Truong - Assistant

https://www.merck.com/contact/contacts.html

ngoc_yen_truong@merck.com - 09099949331

Ngoc Yen Truong - Assistant

https://www.merck.com/contact/contacts.html

ngoc_yen_truong@merck.com - 09099949331

Nguyen Ba Triet - Director

Hung thanh LTD

thegioiruou@thegioiruou.vn - (028) 22 18 18 18