Receptionist tại Grand Gold Hotel

7/2019 → 2/2020 (7 tháng)

Đà Nẵng, Việt Nam

 Knows the different outlets opening hours, its products, special promotions within the operation as well as catering space requirements, locations and has complete knowledge of all about in-house groups and banquet events currents and future.  Check-in and check-out the guest by using SMILE system  To use the correct procedure for handling calls, handling problems and guest requests  Logs all guest requests and also guest complaint and guests history for future reference, track, recognizes trends in service deficiencies and report them to Manager  Knows how to handle housekeeping, engineering, F&B, concierge and other departments requests  Responsible for checking final room cleaning to make sure that all room is ready to sell with no or minimal defect as well as preparing brochures, welcome letters, hotel maps and famous tourist attractions maps nearby.  Make DR (Daily Reports), has complete knowledge of occupancy, arrival, departure and organize if there is any late check-out, early check-in, has knowledge to do check-in and check-out.  Responsible for ensuring maximum guest satisfaction and getting their good comments

Phan thuy bình - Front office manager

Grand gold 4 stars hotel

fom@grandgoldhotel.com - 0901125159