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Từ 3 đến 5 năm
Giám sát
8 - 12 triệu
HCMC
Tiếng Anh (Khá)
5 sao
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Tài Chính - Marketing
Quản Trị Nhà Hàng - Khách Sạn - Cao đẳng
2011 → 2014
Kĩ năng
Lắng nghe và xử lý tình huống | |
Giải quyết phàn nàn | |
English | |
Microsoft Word, Excel and other related software |
Kinh nghiệm làm việc
Receptionist tại Lotte Legend Hotel Saigon
1/2017 → Hiện tại
Hồ Chí Minh, Ho Chi Minh City, 베트남
Receive guests to the hotel by greeting them warmly. Dealing with special requests and complaints or problems from guests. Completing procedures when guests arrive and leave. Preparing bills and taking payments. Make reservations for guests according to their needs by phone, email, letter, fax or facetoface. Contacting other departments including House Keeping, Restaurant, Bar and Spa to fulfill guest’s requirements. Upselling products. Night shift’s duties.
Bellman tại Lotte Legend Hotel Saigon
7/2015 → 1/2017 (1 năm 6 tháng)
Hồ Chí Minh, Ho Chi Minh City, 베트남
Greet guests and offer assistance. Directs guests to the Registration counter and wait until the room is arranged. Accompany guests to the assigned room and explain all the room facilities and amenities. Inform to guests about the Hotel’s outlets and facilities. Carry luggage from the room to the lobby and direct Guests to the Cashier counter during check out. Load and unload Guest’s Luggage to and from the vehicle and ensure the total number of pieces and confirm them with guests. Deliver messages, parcels, packages, mails, faxes, etc. to the guest’s rooms. Deliver daily newspapers to the guest’s rooms. Help to keep the lobby area clean and in good order at all times. Run errands, morning calls and carry luggage for room transfer. Report to the Assistant Manager, all unusual circumstances occurring at the lobby or floors. Perform other duties as may be assigned by Supervisors.
Room Attendant tại Khách sạn Majestic Sai Gon
4/2014 → 7/2015 (1 năm 2 tháng)
Hồ Chí Minh, Ho Chi Minh City, 베트남
Perform all necessary cleaning activities such as dusting, sweeping, trash removal, mopping, and polishing Adhere to procedure and ensure all rooms inspected according to department standards. Exercise tact and discretion when dealing with guests, and guests’ property Report any damages, shortcomings, and disturbances to supervisors Check and maintain stock levels Comply with all rules regarding health and safety of guests and coworkers