Personal Assistant to General Manager tại Swiss-belresort Nha Trang

12/2017 → Hiện tại

36 Hoang Cau, Dong Da, Hanoi.

- Manage the administratie, confidential and secretarial duties of the office and General Manager. - Manage correspondences to and from the office for General Manager in a professional manner including mail, e-mails and meeting requests. - Assist with the development of reports on behalf of General Manager as required. - Coordinate functions and activities with regional, divisional and corporate staff as appropriate.

Assistant Member Service Manager tại California Management Group

3/2016 → 6/2017 (1 năm 3 tháng)

Handico Towel, 36 Pham Hung, Ha Noi

- Achieve 5 star rating in customer care and facilities management while assisting to maintain cost efficiencies for operational budgets. - Recruit, hire, counsel, supervise and motivate development and discipline of staff. - Achieve minimal staffing targets and staff retention while maximising productivity.

Guest Service Agent tại Hilton Garden Inn

3/2013 → 11/2014 (1 năm 8 tháng)

20 Phan Chu Trinh, Hà Nội

- Achieve positive outcomes from Guest queries in a timely and efficient manner. - Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures as required. - Demonstrate a high level of customer service at all times. - Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. - Comply with hotel security, fire regulations and all health and safety legislation.

Ms. Nguyen Bich Nhung - Room Division Manager

Hilton Garden Inn

nguyen.bichnhung@hilton.com - 0936066845

Mr. Nong Van Diep - District Member Service Manager

California Management Group

diepnong@cfyc.com.vn - 0915316898

Mr. Fritz Schenkel - General Manager

Swiss-belresort Nha Trang

fritzschenkel51@yahoo.com - 0936071651