Assistant Front Office Manager tại Muong Thanh Luxury Sai Gon

5/2022 → / (1 năm 11 tháng)

261C Nguyen Van Troi

Shift management ensuring effective schedual for all staff. Daily inspection and quality assurance. Handle complaints and other concerns. Provide training on Front Desk SOPs to new staff members. Effectively communicate with guests on various matters to ensure smooth operation

Front Desk Supervisor tại Pullman Saigon Centre

9/2019 → 9/2020 (1 năm )

Ho Chi Minh City

Be a in-charge for tasks handling, managing and monitoring systems and people in a shift. Learned about leadership skills in international environment. Better in time and team management when working multitasks.

Receptionist tại Pullman Saigon Centre

9/2018 → 9/2019 (1 năm )

Ho Chi Minh City

Better improving in high attention for guest's experiences. Not only processing check in- out in professional gesture, but also observing guest's demand to collect information in detail to save in hotel's data base for next arrival serve. Moreover, good knowledges in selling hotel's products, such as: upselling, cross-selling, etc. Learned to be stronger in solving guest's demand and issue in working.

Welcomer tại Pullman Saigon Centre

8/2017 → 8/2018 (1 năm )

Hồ Chí Minh, Việt Nam

• Welcome guests during check-in and giving a found farewell to guest while checkout. • Overseeing VIP guests, arrivals and departures. • Coordinating and multi-tasking job duties in a busy environment. • Detailed information regarding arrivals and room requirements. • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. • Ensure that all check-ins and check-outs are handled smoothly without

Receptionist tại ALAGON D’ANTIQUE HOTEL

3/2017 → 8/2017 (5 tháng)

Hồ Chí Minh, Việt Nam

• Welcomes guest by greeting them, in person or on the telephone; answering or referring inquiries and processed their check-ins and check-outs • Processed all payment types including cash, checks, debit and credit cards • Handle incoming calls and emails and routing appropriately • Maintains security by following procedures; monitoring logbook; issuing guest badges

Operator Trainee tại Pullman Saigon Centre

10/2016 → 1/2017 (3 tháng)

Hồ Chí Minh, Việt Nam

• Responding to internal and external calls • Receiving in-coming phone calls to the Hotel and accurately transfer calls and/or records issues • Answering inquiries, forwards calls, provides information, resolves problems and maintains records • Ensuring resolution of guest challenges including referral to appropriate departments • Recording guest complaints for future analyses

Nguyễn Thị Phương Anh - Phó Giám Đốc - khối lưu trú

Mường Thanh Luxury Sài Gòn

dgm-rd@luxurysaigon.muongthanh.vn - 0931230430

Nguyen Tran Phuong Quyen (Ms.) - Front Office Manager

Pullman Saigon Centre

h7489-fo@accor.com - 090 839 8308