PR & Marketing Executive tại Maison Retail Management International

6/2022 → Hiện tại

Ho Chi Minh City, Vietnam

- Develop and execute strategic PR & Marketing plans to meet company objectives, overseeing PR campaigns and media relations. - Collaborate with internal teams, external vendors, and stakeholders to ensure project execution according to plan. Manage public relations, and KOLs relations, build relationships with key media professionals. - Conduct project management, measure campaign performance, and stay updated on industry trends. - Maintain strong relationships with partners and customers, troubleshoot campaign implementation issues, and ensure timely delivery of work. - Create campaign content, images, and videos aligned with campaign concepts. - Manage the content of the company's social networking sites (WordPress Website, Facebook Fanpage, LinkedIn)

Food & Beverage Coordinator tại Fusion Original Saigon Centre (Pre-Opening Team)

2/2022 → 6/2022 (4 tháng)

Ho Chi Minh City, Vietnam

- Establish the working process foundation for the Restaurant and Kitchen departments, crafting a series of SOPs for employee training and outlining necessary regulations. Develop templates for daily departmental tasks (checklists, expiration date checks, etc.). - Collaborate with relevant departments to finalize operational systems essential for pre-opening. - Train team members on department-specific systems and oversee their implementation and adjustments. - Contribute to the menu finalization process, participate in dish testing and presentation, and generate ideas for buffet line setup and dish decoration. - Manage employee information within the department, scheduling shifts and maintaining time records for team members.

Executive Assistant Art Director tại Cocky Buffalo Co., LTD

3/2020 → 4/2021 (1 năm 1 tháng)

Ho Chi Minh City, Vietnam

1. Director Support: Daily/weekly/monthly progress reporting, analysis, and synthesis to the Director. 2. Marketing Activities: - Social media management and platform development across various channels including Facebook, Instagram, WordPress Website, and YouTube. - Create content, images, and Facebook advertising campaigns, and generate effective reports. - Develop media content, plan, seek, and present ideas for sponsor proposals. - Edit photos and videos for social media, and schedule editorial content. - Expand marketing strategies. - Coordinate event production, planning, and management, ensuring deadlines are met by collaborating with stakeholders. **Accomplishments: - Increase the number of organic visitors to the gym by 50% through promotional training packages. - Increase interactions on the Fanpage by 120% with interactive content, including moments of content sharing and customer feedback. 3. HR & Administrative: - Recruitment, interview, and onboarding, employee documentation management. - Timekeeping, payroll processing, and benefits administration. 4. Accounting: - Sales invoice and cashier turnover control. - Payment transaction reconciliation and bank account management. - Financial report generation and analysis, vendor payment processing.

Receptionist - TA-OTA Sale & Marketing tại Dong Kinh Hotel

3/2019 → 3/2020 (1 năm )

Ho Chi Minh City, Vietnam

1. Receptionist: - Welcome and greet guests courteously and warmly at the front desk, Handle guest check-ins and check-outs efficiently. - Manage the reservation system, including booking, cancellations, and modifications. - Attend to guests' needs during their stay at the hotel, prepare and process bills. - Address and resolve guest complaints promptly and professionally. - Provide exceptional customer service to ensure guest satisfaction. 2. TA-OTA Sales & Marketing: - Maintain relationships with key online distribution channels such as Agoda, Booking.com, Trip.com, etc. - Seek new partnership opportunities with online booking platforms to enhance the hotel's brand visibility. - Monitor and respond to customer feedback regarding hotel services to enhance guest satisfaction. - Gather data to develop effective online distribution strategies. - Conduct email marketing campaigns to promote the hotel's services to potential partners and customers. **Accomplishments: - Achieved the title of the Best Employee in the 3rd and 4th quarters of 2019. - Earned the title of Best Seller in the 4th quarter of 2019. - Increased hotel OTA channel revenue by 150% within 3 months. - Doubled TA revenue from 80M to 160M within 3 months.

HSK

3/2021

HSK4

TOEIC 805

11/2022

Chứng chỉ TOEIC 805

Tin học A

1/2014

Chứng chỉ tin học A