E-Commerce Manager tại Sedona Suites Ho Chi Minh City

6/2019 → Hiện tại

Ho Chi Minh City, Vietnam

Scope: working as E-Commerce Manager cum Revenue, in charge of the setup of all OTAs and all internal systems to control reservations and bookings like PMS, CRS. Role: • • Communicate the processes to follow in terms of booking quality and correct date into the PMS, toward the reservation and front office team. • Regularly checks the input and the quality of data (segamentaion, denials tracking..) • Analyze the hotel performance as a basis for strategy decisions. • Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies. • Analyze the contract performance (pricem allotments, number of rooms sold...) before decisions on renewals are taken. • Calculate availability and minimum rate for requests by using guideline. • Consult and implement daily the recommendations in inventiry and distrubution tools. • Implement and communication on minumum stay, clcosed to arrival, up-selling. • Make recommendation for startegy changes in GDS in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guet behavior changes (new events...) • Optimize the distribution channels. • Work closely with DOSM to maintain current client relationships and encouraging repeated business. • Research and analyzing of market trend and rate grid. • Prepare all the contract with OTAs. • Setup and control the ARI of the OTAs: Agoda, Booking.com, Expedia, Hotelbeds, Ctrip • To be responsible for maintaining and updating hotel information and image and stategizing with recommendations to increase property business. • Check room inventory, rates and restrictions of Synsix and all OTAs. • Maintain and handle Rate Chanel Manger System. • Configure and complete the setup the rate configuration, promotion, rate loading in Synxis and all OTAs. • Guide and update new information from OTA to reservation and guest service team. • Manage RFP via Lanyon and load into GDS system. • Setup all promotions to all channels. • Maintain good relationship with OTA Market Managers, vendors, clients and property terms. • Work with all OTAs about any issue. • Daily change pricing guide to maximize hotel business. • Assist in tracking production report of all OTAs or company production by Sales Manager. • Assist in developing budgets and the sales costs. • Laise with DOSM for new strategy or promotion. • Work with DOSM to prepare the bi-weekly forecast and building the strategy for next months and preparing all daily, weekly and monthly sales report for DOSM and owner. • Cooperate with IT Department in managing and maintain Sale's internal network, system and laptop. • Develope and comply policies, standards, procedures of Sales team and company. • Other tasks relating to office and administration management.

Sales Admin tại The Ascott Limited

9/2011 → 8/2014 (2 năm 11 tháng)

Ho Chi Minh City, Vietnam

Working as Sales Admin who prepares all documents such as Lease agreement and Liquidation contract and taking care of internal system (CRM) to manage reservation and bookings to satisfy Guests’ needs. Besides, I also prepare all the revenue reports to the Management. Role: • Prepared all offer letters, reservation and lease contracts. • Responsible for receiving and forwarding all coming faxes or letters to concerned. • Prepared all daily, weekly and monthly sales report. • Responsible for all Lease Agreement and related documents to be signed and sealed if necessary. • Contacted new potential short staying clients, either by telephone or in person to successfully obtain business. • Searched for potential clients through the internal, external relationship. • Maintained contact and relationship with potential long/short staying clients to push for more business. • Performed any related duties in Sales and Marketing department.

SMT Supervisor cum Assist Revenue Manager tại The Ascott Limited

8/2014 → 5/2019 (4 năm 8 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

Working as E-Commerce Supervisor cum Assistant Revenue Manager, in charge of the setup of all OTAs and all internal systems to control reservations and bookings like PMS, CRS, Customer Relationship Management (CRM) to satisfy Guests’ needs. Role: • Working closely with DOSM to maintain current client relationships and encouraging repeated business. • Researching and analyzing of market trend and rate grid. • Preparing all the contract with OTAs. • Setting up and controlling the ARI of the OTAs: Agoda, Booking.com, Expedia, Traveloka, Hotelbeds, GTA, Fliggy, Ctrip, SAW, GDS, SunHotels, DOTW, Flightcenter. • To be resposible for maintaining and updating hotel information and image and stategizing with recommendations to increase property business. • Checking room inventory, rates and restrictions of Synsix and all OTAs. • Maintaining and handling Rate Chanel Manger System. • Configuring and completing the setup the rate configuration, promotion, rate loading in Synxis and all OTAs. • Guiding and updating new information from OTA to reservation and guest service team. • Managing RFP via Lanyon and loading GDS system. • Setting up all promotions to all channels. • Maintaining good relationship with OTA Market Managers, vendors, clients and property terms. • Working with all OTAs about any issue. • Daily changing pricing guide to maximize hotel business. • Assisting in tracking production report of all OTAs or company production by Sales Manager. • Checking the monthly Sales Incentive. • Assisting in developing budgets and the sales costs. • Laising with DOSM and Revenue Manager for new strategy or promotion. • Working with Revenue Manager to prepare the bi-weekly forecast and building the strategy for next months and preparing all daily, weekly and monthly sales report for Sales and Revenue Manager. • Cooperating with IT Department in managing and maintaining Sale's internal network, system and laptop. • Developing and complying policies, standards, procedures of Sales team and company. • Other tasks relating to office and administration management. • Experiencing of the 2 Pre-Opening properties (Citadines Central Binh Duong and Citadines Regency Saigon) in 2018.

Zoe So - Director of Sales and Makerting

Sedona Suites Ho Chi Minh City

zoe.so@sedonavietnam.com