Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Anh Đức Phạm
2103 Lượt xem hồ sơ
Nam, 15/02/1993, 31 tuổi
277/14 Tôn Thất Thuyết, P.3, Q.4, TP. Hồ Chí Minh
Cập nhật: 29/04/2022
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Trưởng bộ phận/ Trưởng phòng
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Cao Đẳng Nghề Văn Lang Hà Nội
Nghiệp vụ Lễ tân - Trung cấp
2018 → 2018
Kĩ năng
| Kỹ năng thuyết phục khách hàng | |
| Lắng nghe và xử lý tình huống | |
| Làm việc nhóm | |
| Giải quyết phàn nàn | |
| - Có khả năng làm việc dưới áp lực cao, chấp nhận thử thách, năng động, trung thực, độc lập, sáng tạo. | |
| - Có khả năng lãnh đạo, ra quyết định và giải quyết công việc tốt. |
Kinh nghiệm làm việc
Night Duty Manager tại Renaissance Riverside Hotel
10/2021 → Hiện tại
Hồ Chí Minh, Việt Nam
• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. • Conduct Briefing for all staff during Night Shift. • Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. • Maintain a professional and high quality service oriented environment at all times. • Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. • Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. • Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy. • Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay. • Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start. • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluation and delivering recognition and also reward. • Ensure the accurate completion of the daily night audit in a timely fashion. • Must be able to perform the full night audit if needed. • Oversee preparation of daily summary reports. • Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing. • Should Show Initiative, Problem Solving, Staff Training, Team Leading. • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. • Be aware and able to enforce all fire-life-safety procedures. • Remain current in all updates with regards to new procedures and training. • Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Restautant Supervisor tại Belgo Belgian Craft Beet
7/2019 → 5/2021 (1 năm 10 tháng)
Số 2 Lê Ngô Cát, Q.3
• Research new wholesale food suppliers and negotiate prices • Calculate future needs in kitchenware and equipment and place orders, as needed • Manage and store vendors’ contracts and invoices • Coordinate communication between front of the house and back of the house staff • Prepare shift schedules • Process payroll for all restaurant staff • Supervise kitchen and wait staff and provide assistance, as needed • Keep detailed records of daily, weekly and monthly costs and revenues • Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms) • Monitor compliance with safety and hygiene regulations • Gather guests’ feedback and recommend improvements to our menus • Generate weekly, monthly and annual reports • Create new promotion with the management and marketing team to increase revenue
Club Lounge Attendant tại Sofitel Saigon Plaza
2/2013 → 3/2014 (1 năm )
Ho Chi Minh City, Vietnam
• Manage the day to day operations of the Club Lounge (Complete the set up for breakfast; high tea and evening canapé on a daily basis). • Replenishment of all F+B products to make sure that high levels of service are maintained. • Handled customer’s requests/complaints or escalated to management in order to maintain high levels of customer service. • Acknowledge about Entertainments in the city (Restaurants, Show, Tour, Event, etc) so then can recommend places where to eat, where to shop and places to see for the customer. • In-charge of making sure that there are adequate levels of Inventory for the club lounge and its guests. • Updated the daily log of customers utilizing the club lounge. This is used to track the habits of our customers so we could offer a high level of service
Guest Service Agent tại Lotte Legend Hotel Saigon
3/2014 → 4/2015 (1 năm 1 tháng)
Ho Chi Minh City, Vietnam
• Check in and check out customers. This included the preparation of customer files prior to arrival to help speed up the check in process. Experience in opera system. • Handled cash and credit/debit card transactions including currency exchange requests. • Handled customer’s requests/complaints or escalated to management in order to maintain high levels of customer service. • Recommend places where to eat, where to shop and places to see for the customer. • Up selling room and breakfast and enrollment.
Night Shift Leader tại InterContinental Saigon
4/2015 → 5/2017 (2 năm )
Ho Chi Minh City, Vietnam
• Check in and check out all customers (short stay or long stay) .This included the preparation of customer files prior to arrival to help speed up the check in process. Experience in opera system. • Enrollment IHG Reward Club Member, to ensure archive the FO target (600 members/month) • Upselling the potential guest to archive FO goal • Handle cash and credit/debit card transactions including currency exchange requests. • Handle customer’s requests/complaints or escalated to management in order to maintain high levels of customer service. • Recommend places where to eat, where to shop and places to see for the customer. • Rate check for make sure all room have correct rate to running Night Audit (End Of Days) with correct revenue per night. • Prepare correct invoice (compare with other outlet invoice) for guest who have early departure to avoid missing some bills or room nights. • Checked system for any Early Arrival if have to well-prepared for Receptionist (early check-in charge, room availability, special request…) • Prepare report for other Outlet and Excom. • Go patrol for all floor of the hotel to acknowledge if any situation have (noise from guest room, door not lock yet,...) • Handle visitor at night (guest friends: Vietnamese lady, drunk visitor & guest) to avoid problem with government law or hotel policy. • Room assignment with special request from guest booking (VIP guest, high floor, far from elevator, same floor,…). • Take note carefully any situation happened at night to Duty Manager Lo such as Medical emergency, Fire alarm..
Front Desk Supervisor tại Sedona Suites Ho Chi Minh City
5/2017 → 6/2019 (2 năm 1 tháng)
Ho Chi Minh City, Vietnam
• • Supervise the efficient operations of reception including check in/out procedures • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments • Demonstrate a high level of customer service at all times • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities • Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards • Act in accordance with fire, health and safety regulations and follow the correct procedures when required • Act in accordance with policies and procedures when working with front of house equipment and property management systems • Follow and adhere to company brand standards • Assist other departments wherever necessary and maintain good working relationships with Team Members • Night Manager Shift in-charge, manage Night Audit Process • Emergency situation handling
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