Executive Housekeeper tại Best Western Premiere Sonasea

11/2021 → Hiện tại

Phu quoc, Vietnam

Executive Housekeeper November 22, 2021 - PRESENT BEST WESTERN PREMIER SONASEA Đường Bào, Phú Quốc, Kien Giang 920000 Vietnam Job Description / Duties and Responsibilities:  To ensure the quality of housekeeping and laundry services is to its high-level standard.  Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction Direct daily activities, plan and assign work, ensuring you always have the correct staffing numbers  Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognize good performance  Educate and train all team members. Ensure staff are adequately trained and have the tools and equipment to carry out job duties  May assist with deep cleaning projects and assist housekeeping staff during high volume periods  Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability  Maintain proper inventory levels, managing cost per room for supplies and labor  Maintain and control ordered supplies and equipment while minimizing and maintaining the “green” initiative  Perform other duties as assigned.

Delighted to Serve agent tại Renaissance Makati Hotel (Marriott Hotel)

3/2000 → 9/2007 (7 năm 6 tháng)

Philippines

 With the ability to operate switchboard OPERA, CIF, FCS, CDR, GUESTWARE & fax machines.  With experience in handling PABX system.  Attends to all guest request & dealing with their complaint & resolves guest issues.  Takes food order for room service.  Performs the duties & responsibilities of Concierge, Front Desk & housekeeping order taker.  Manage to handle & supervise people when manager is not visible.  Take in charge for the whole shift, deals with technical & guests’ problems.  With knowledge in MS Word, Excel, PowerPoint Access.  Able to train a staff in the most effective way to be presentable & aggressive.  Hold pre-shift meeting with staff prior to reporting to stations.  Be prepared for each daily activity & review any variations with the manager & associates.  Ensure all associated are aware of the role & responsibilities & operate within their guidelines.  Ensure all staff meets the brand Standard Audit Compliance, trained & monitored.  Ensure all equipment, tools & needs of DTS agents are met.  Ensure all associates are safety conscious & trained in safe work practices.  Have thorough knowledge of hotel emergency regulations & policy, accident reports, safety programs & what the direct duties are in relation to each. Ensure all associates are properly trained in these procedures.  Procedures & distribute Guest ware reports on a daily, weekly & period basis (tracking issues & report guest program).  Ensure that Guest ware & Guest Satisfaction Survey scores & reports are posted visibly throughout the hotel.  Attend & assist with monthly departmental meetings  Ensure all documents are properly handed over to the next shift.  Responsible for an efficient communication within the section & with all other operating related sections (Housekeeping. Front Desk, Guest Services, Sales etc.) to handle all problems promptly & efficiently.  Conduct frequent hospitality audits to ensure the associates are conducting themselves in the manner appropriate for the department, making sure that Excellence Service Standards are in place.  Maintain an accurate set of logs (emergency procedure, pass on, duty roster).  Able to supervise the staff & handle any associate situation  Be fully familiarized with front desk, functions & procedures to ensure such being adhered to.  Have full knowledge with El safe operations, Reservations/MARSHA bookings (local & international).  Handle all guest complaints in the absence of the Manager. Any complaint or problem must be relayed to the department concerned.  To keep track of all lost & found items received that day & proper filling & logging in the lost & found logbook.  Ensure proper endorsements of all reservation transactions taken by the agents.  Takes all laundry & valet guest orders.  Handles incoming & outgoing faxes.

Housekeeping Coordinator tại Peninsula Manila

9/2007 → 2/2008 (5 tháng)

Philippines

 With the ability to operate the Opera System  Takes all valet guest calls.  Keep track of all Lost & Found items received that day, proper filling & logging in the lost & found logbook.  Do reports of the occupancy of the hotel in a day to day basis.  Be fully familiarized with housekeeping functions & procedures to ensure such being adhered to.  Monitors & reports all room discrepancy of Front Desk & Housekeeping.  Relay all follow up calls of Floor Supervisors & concerning issues to the in-charge department.  Assigned to do requisitions for the department.  Takes in charge for the whole shift, deals with technical & guests’ problems.  Be prepared for daily activity & review any variations with the manager & associates.  Read all endorsements made by the first shift & make sure that it will be relayed accordingly.  Proper handling of day to day calls & to ensure calls will be monitored & answered within 3 rings.  Inputs all updated room status made by the room attendants & floor supervisors to keep the system updated.

Housekeeping Coordinator tại Peninsula Manila

9/2007 → 2/2008 (5 tháng)

Philippines

 With the ability to operate the Opera System  Takes all valet guest calls.  Keep track of all Lost & Found items received that day, proper filling & logging in the lost & found logbook.  Do reports of the occupancy of the hotel in a day to day basis.  Be fully familiarized with housekeeping functions & procedures to ensure such being adhered to.  Monitors & reports all room discrepancy of Front Desk & Housekeeping.  Relay all follow up calls of Floor Supervisors & concerning issues to the in-charge department.  Assigned to do requisitions for the department.  Takes in charge for the whole shift, deals with technical & guests’ problems.  Be prepared for daily activity & review any variations with the manager & associates.  Read all endorsements made by the first shift & make sure that it will be relayed accordingly.  Proper handling of day to day calls & to ensure calls will be monitored & answered within 3 rings.  Inputs all updated room status made by the room attendants & floor supervisors to keep the system updated.

Housekeeping Manager tại Vinpearl Hotel and Resorts

8/2018 → 11/2021 (3 năm 3 tháng)

Kien Giang, Vietnam

Housekeeping Manager August 14, 2018 – November 17, 2021 Public Area Manager Vinpearl Hotel and Resorts Kien Giang, Phu Quoc Vietnam Job Description / Duties and Responsibilities:  To ensure the Housekeeping Department is managed efficiently through hands-on management, supervise all housekeeping employees to perform their duties by policies and procedures and applicable laws closely.  To assist with the preparation of the annual Rooms Business Plan, ensuring Divisional Objective fully addresses business objectives of the Company and needs of employees. To help with the preparation and regular update of the Housekeeping Department Budget, in close cooperation with the Management ensuring targets are met and costs are effectively controlled. To recruit, select and develop housekeeping employees to work following the operational, financial, administrative philosophies willing to become multi-skilled and perform multi-tasks. Administer 239 Villas (200 - 450 sqm) for Discovery 2 Administers one presidential villa 24 Villas with 668 rooms (200 - 600 sqm) for Vinpearl Resort and Spa Administer 306 Villas (200 - 550 sqm) for Discovery 1 With good knowledge in Opera and Cirrus HMS system.

Assistant Executive Housekeeper tại Makati Diamond Residences

3/2015 → 9/2015 (6 tháng)

Philippines

 Supervises and coordinates activities of Room Attendant, House aids, Public area attendants and Supervisors.  Assists in the managing and directing of the day to day operation of all Housekeeping and Laundry operations.  Provides support in all areas of Housekeeping operations such as staff training, coaching, counseling and enforces to the hotels standard operating procedure.  Participates in and reinforces quality assurance for the department and cost control measures.  Continuously monitors and gives special attention to VIP and Long Staying guests.  Effectively deals with guests and their complaints including other departments and staffs.  Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.  Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.  Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.  Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.  Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.  Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.  Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.  Review all inventories and stocks making sure that losses and breakages are properly handled and supervises.  Investigates concerns regarding housekeeping service and equipment, and takes corrective action.  Confirm all housekeeping staff members have arrived or find substitutes for absent employees.  Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.  Attend to any guest complaints and take service recovery measures if required.

Housekeeping Manager tại Hotel 101

10/2016 → 5/2017 (7 tháng)

Philippines

 Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.  Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.  Daily supervision of the housekeeping staff, including the day, event and post-event crews.  Purchase, re-order and maintain housekeeping supplies and inventory.  Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.  Recruit, schedule and train all new housekeeping staff members.  Maintain the housekeeping budget, providing billing summaries and expenses for all pre- & post events.  Uphold the highest standards of cleanliness, safety, and conduct.  Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.  Ensures the proper maintenance of all equipment; decide for scheduled repair and/or replacement of used and damaged equipment.  Have facilitated in opening 518 rooms acquired from contractors.

Housekeeping Manager tại Vinpearl Hotel and Resorts

8/2018 → 11/2021 (3 năm 3 tháng)

Phu Quoc, Kien Giang, Vietnam

 Ensures that each member of the team understands the SOP of the organization especially new employees.  Detailed to maintain the housekeeping equipment working state.  Entails training, motivates and retrain to staff.  Responsible for addressing complaints of members of staff on situations preventing or inhibiting their utmost performance.  Develop minimum standards for prospective members of the department and minimum standards for rating their work.  Ensures supplies and equipment are always available when needed.  In charge of Laundry, Linen, Room operations, Public area, Florists, Landscape, uniform, Hotel decorations and Hauling services.  Ensure adequate staffing in the light of the responsibility assigned to their departments, but are also expected to ensure that payroll members of staff does not exceed budget.  Ensure efficient use of departmental resources.  Inspects the internal and external surroundings of the property.  Duty as MOD if needed in the absence of the General Manager and provides full report to the General Manager.  Responsible for the monthly Profit and Loss of the department and executes to the General Manager.  Maintain good relationship with managers of the other unit of the organization.  Maintains good relationship with customers/clients and suppliers of the department.  Provides Full Training for English Class/Housekeeping Standards for HK Department and trainees of the pre-opening team in other city

Housekeeping Department Training Manager tại Edsa Shangri-la

9/2017 → 2/2018 (5 tháng)

Philippines

 Ensures that each member of the team understands the SOP of the organization especially new employees.  Detailed to maintain the housekeeping equipment working state.  Entails training, motivates and retrain to staff.  Responsible for addressing complaints of members of staff on situations preventing or inhibiting their utmost performance.  Develop minimum standards for prospective members of the department and minimum standards for rating their work.  Ensures supplies and equipment are always available when needed.  In charge of Laundry, Linen, Room operations, Public area, Florists, Landscape, uniform, Hotel decorations and Hauling services.  Ensure adequate staffing in the light of the responsibility assigned to their departments, but are also expected to ensure that payroll members of staff does not exceed budget.  Ensure efficient use of departmental resources.  Inspects the internal and external surroundings of the property.  Duty as MOD if needed in the absence of the General Manager and provides full report to the General Manager.  Responsible for the monthly Profit and Loss of the department and executes to the General Manager.  Maintain good relationship with managers of the other unit of the organization.  Maintains good relationship with customers/clients and suppliers of the department.  Provides Full Training for English Class/Housekeeping Standards for HK Department and trainees of the pre-opening team in other city

Pinoy at Work

8/2007

Best Employee

Ronel Sunga - Hotel Manager

Hotel 101

ronel.sunga@hotel101.com.ph - 63-9178963290

Andrew Derit - Executive Housekeeper

Okura Hotel Manila

andrew.derit@hotelokuramanila.com - 63-9178512728