National Economic University

Guest Relations Manager tại La Sinfonía Del Rey Hotel & Spa

Key responsibilities: • Ensure and provide flawless, upscale, professional and high class guest service experiences. • Manage the Guest Relations Team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures. • Respond to guest’s needs and anticipate their unstated ones. • Actively listen to and resolve complaints. • Ensure special guests like people with disabilities, the elderly, children and VIPs receive personalized service. • Establish friendly professional relationships with regular hotel guests. • Examine daily duties, assign tasks and check on progress. • Analyze guest feedback from the hotel guestbook and online reviews and provide strategic direction to continuously improve the quality of services and the overall hotel rating.

Customer Service Executive tại Truong Son Hanoi Security Service Joint Stock Company

Key responsibilities: • Maintain a close professional relationship with customer and attend promptly to their needs. • Coordinate with relevant departments to solve customer’s problems. • Receive customer’s feedback and review them carefully in order to improve services. • Manage relevant paperwork in a timely fashion.

Product Quality Inspector tại Murata Electronic Singapore

Key responsibilities: • Check the product quality before proceeding to the next process. • Measure and maintain product quality according to the company standards. • Share feedback with employees in process.

Guest Relations Officer tại Delicacy Hotel & Spa (I only left this role because the Delicacy had to close during COVID)

Key responsibilities: • Review the guest arrival list prior to them checking in to ensure their requirements are being met. • Greet guests upon arrival and make them feel welcomed. • Assist with the check-in process. • Provide information on the hotel services, facilities, conveniences and programs offered. • Personalize guest's experience by providing personal attention and attending promptly to their needs, ensuring a pleasant and comfortable stay at the hotel. • Be a source of information on various matters such as transportation, shopping, restaurant advice. • Work closely with other departments to provide an overall outstanding guest’s experience. • Analyze guest’s feedback and online reviews to find ways to continuously improve services and the hotel’s rating.

Hotel Manager tại Holiday Park Hotel

Key responsibilities: • Manage the general operation of the hotel. • Supervise work performance of the hotel staff and provide needed directions. • Handle guest’s complaints and feedback; analyze them and direct department leaders in improving the hotel’s service and facilities. • Assist with the development of ideas for special events.