Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Thị Thu Trang
253 Lượt xem hồ sơ
Nữ, 23/12/1989, 36 tuổi
81/25 Hồ Văn Huê, Phường 9, Quận Phú Nhuận, Tp. Hồ Chí Minh
Cập nhật: 30/06/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 3 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Nhân viên
8 - 12 triệu
HCMC
Tiếng Anh (Giỏi)
5 sao
Tiền sảnh
Resort/ Khu Du lịch
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Nha Trang University
Commercial Business - Đại học
2008 → 2012
Kĩ năng
| Tin học A | |
| Ielts 5.5 - 2016 | |
| Tin học B |
Kinh nghiệm làm việc
Customer Service Executive - Call Center tại International SOS Group
10/2019 → Hiện tại
Ho Chi Minh City
This firm offers medical and travel security services assistances, it is in the business of saving lives, protecting clients’ global workforce from health and security threats. I work connecting doctors and overseas colleagues to arrange swift assistances for members as well as guarantee payment for services from providers. - To receive calls from members and service providers then assist accordingly. - Provide empathetic, quality service to customers. - Record all new cases/calls in New Case system. - Update all cases with the appropriate plan of action tasks. - Handle all cases and phone calls in an efficient and professional manner. - Act as the first point of contact for new and existing cases from our clients. - Maintain all cases in accordance with company policies and procedures. - Answer all incoming calls professionally and according to established protocols, transfer all medical calls as appropriate to the Coordinating Doctor (CD). - Ensure the CD is aware of all medical reports and actions required during the shift. - Report to Assistant/Operations Manager/ Coordinating Doctor any cases which may result of a possible complaint or non-positive feedback. - Maintain the transmission document in a clear, accurate and concise format with the correct plan of action for hand over to the next shift. - Actively participate in transmission session and providing input regarding case actions and direction. - Provide relevant information in accordance with operations procedures that are required by other departments relating to case management. - Professionally & effectively use the case management system for all in/out-bound tasks and actions as per operating procedures. - Use professionally appropriate templates, and ensure high quality control of all outgoing documentation to the Clients. - Take action for all incoming tasks, faxes, emails and correspondence pertaining to active and/or closed cases. - Escalate potential private cases to the Assistant /Operations Manager, or designee on duty. - Maintain open communication lines with Coordinators, Assistant /Operations Manager, Coordinating Doctors, Clients and other International Assistance Centre staff when dealing with case management. - Adhere to service level standards to maximise performance
Sales Executive tại Nha Trang Consultation Ltd.,Co
6/2016 → 9/2019 (3 năm 3 tháng)
24-24b, Pastuer, Hương Xuân, Nha Trang, Khánh Hoà
- To consult and assist foreign clients in legal procedure and papers in order to lease and sell apartments in Nha Trang city. - To maintain frequently with clients, respond questions through phone calls, email, social network... to provide them information about products of company. - To make appointments with clients( potential customers/ tenants) and arrange available apartments for site inspection. - To guide clients information, directions or pick up them for site inspection at apartments and show them the benefits of position, facilities, traffic, views, wind-water factor as well as the prestige of construction companies then consult about suitable choices of payment. - To negotiate and assist colleagues( layers, accountants, landlords, distributors) to adjust leasing contract, purchase and sale agreement as client's requests. - To follow up progress of payment. - To seek new clients through present clients as well as other sources and cooperate with other suppliers.
Operator and Reservation Executive tại The Anam resort in Cam Ranh
3/2016 → 5/2016 (2 tháng)
Lô D3, Bãi Dài, Cam Ranh, Khánh Hoà
- To answer all phone calls from in-house guests of resort to assist their requests, answer calls from outside to provide information necessarily, answer calls from other departments to pass correct information and assist them to solve problems. - To remember all room rate, prices, packages, benefits of all kinds of room in the resort and inform to guests to sell products. - To respond emails from guests and other departments. - To ensure all information was correct and send it to proper department timely. - To record and follow up the payment of guests. - To finish other reports.
Operator and Receptionist tại L’Alya Ninh Vân Bay
3/2013 → 6/2015 (2 năm 3 tháng)
Thôn Ninh Ích, Ninh Hoà, Khánh Hoà
• January, 2015 to June, 2015: Worked for L’Alyana Ninh Van Bay Villas as a receptionist. - To welcome guests with courteous and polite manners. - Doing check-in and check-out procedures. - To serve welcome drinks to guests. - To organise luggages into boats and arrange pick-up cars for guests. - Other tasks assigned by managers. • March, 2013 to December, 2014: Worked for L’Alyana Ninh Van Bay Villas as an operator. - To answer all phone calls from in house guests and handle those guests's requires accordingly. - To answer all phone calls from outside of the resort and handle efficiently. - To answer all phone calls from other departments and transfer information to proper person timely, settle problems and/or assist colleagues to solve those hassle situations quickly. - To collect information about daily activities to inform to guests and MODs if they question. - To finish daily manifest of guests check in and check out and related information to guests and other reports. - To monitor car team and control boat team to pick up and drop off guests smoothly and efficiently then record those activities report. - To inform time of guest arrival and departure quickly to MODs so they can arrange time to welcome guests or farewell guests. - To keep cash of payment and transfer that money and bills to office in mainland safely. - To search for information of guest, flights, transit and other information as request. - To ensure all information which transferred from Call Centre is accurate.
Receptionist tại Hoang Yen Tailor
2/2012 → 2/2013 (1 năm )
128 Nguyen Thien Thuat, Nha Trang, Khanh Hoa
I worked for Hoang Yen Tailor as a receptionist and translator between foreign customers and Vietnamese tailors. I've started working there in the final-year of my university, 6 hours/day at late afternoon. - To introduce to foreigners about sewing products of the tailor shop as well as consulting about design and colours, suitable fabric for guests to choose. - To sell sewed clothes, fabrics, silk and other products on the shop. - To Interpret between Vietnamese tailors and foreign clients about clothes they wished to make and adjust the suitable designs accordingly each body type and style. - To order fabrics and accessories from suppliers and update new fashion trends. - To take oversea orders from return clients who the shop recorded their measurements then ensure the clothes as designs and fabrics as requested. - To keep the tailor shop clean and tidily. - To do other simple accounting duty.
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