Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Huong Nguyen
152 Lượt xem hồ sơ
Nữ, 05/11/1990, 35 tuổi
k1/7 Trần Tống, Thanh Khê, Đà Nẵng
Cập nhật: 30/08/2019
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 0 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Đà Nẵng
Tiếng Anh (Giỏi)
N/A
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Duy Tân University
English Translator - Đại học
2008 → 2012
Kĩ năng
| Quản lý | |
| Giải quyết phàn nàn | |
| Lắng nghe và xử lý tình huống | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development |
Kinh nghiệm làm việc
Assistant Front Office Manager tại Chicland Hotel
4/2019 → 12/2019 (7 tháng)
Da Nang, Hải Châu District, Da Nang, Vietnam
1. Initiates and maintains effective communication between the Front Office department and all other departments. 2. Represents the Front Office department at all meetings. 3. Work together with the section manager to improve standard of services, the profitability of the hotel and the general working environment for the associates. 4. Supervise and administrate all Front Office operations with policies and procedures. 5. information with current status together updating front office master training plan. 6. Assist Sales and Marketing or Communications to implement the marketing strategies of the hotel. 7. Supervises, guides, disciplines and evaluates associate performance regularly. 8. Manages customer feedback effectively, uses guest issues and compliments to activate long term improvements in products and services. 9. Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied. 10. Manage a cost effective, budget with measurable targets for the department within the financial parameters set down by the hotel budget. 11. Maximizes the room revenue and ensure the success of the room's upselling program in front office. 12. Responsible for the monthly expenses forecast and profit and lost analysis. 13. Daily check on room's availability status including room blocks (i.e. OOS and house use) and special top VIPs. 14. Handle guest complaint and monitor guest history program and data input. 15. Review all front office log book and pursue with appropriate action if necessary. 16. Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 17. Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. 18. Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
Front Office Supervisor tại A La Carte Danang Beach Hotel
4/2014 → 3/2019 (4 năm 10 tháng)
Da Nang, Hải Châu District, Da Nang, Vietnam
1.Ensuring effective day to day running of each shift in achieving the goals. 2.Meeting and greeting all return guests, regular guests, VIP and guests of the hotel both or in absence of front office manager. 3.Monitoring daily arrivals by ensuring all guests requests are carried out, all realistic expectations are met, and reservations are honored. 4.Conducting daily shift briefings, meetings, and daily trainings including pass on all relevant information to the employees on a timely manner. 5. Ensuring all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis. 6. Coordinating and supervising group arrivals and departures by ensuring sufficient staffing levels according to the business flow. 7.Conducting regular employee training and monthly meeting according to individual development plan; monitor their training tracking records. Ensuring that you and employees are up to date with current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc. 8.Conducting room and floor, property inspections as required by the management. 9. Ensuring that credit policy is adhered to at all times, alerting the front office manager of any potential credit risks. 10.Ensuring all check-ins/outs are efficient within standard limit time, assist front desk agent in case of heavy workload. 11.Ensuring that the rooms are properly arranged and escort VIPs to their rooms. 12. Reporting to the management any anticipated problem or concerns. 13.Coordinating (in conjunction with designated department) fire and emergency evacuation procedures.
Resort Host tại BanyanTree Lăng Cô Resort
9/2012 → 4/2013 (7 tháng)
Hue, Thua Thien Hue, Vietnam
1.To provide guest recognition at all times by interaction with guest on a continual an complete basis. 2. To do your utmost to ensure optimum guest comfort and satisfaction. 3. To never say “ no “ to a guest and going out of your way to satisfy a guest request even if the item or service is unavailable. 4. To know all in house guest names and villa numbers and be able to recognize guest by sight. To use guests first name as form off address. 5. To record all guest complaints, guest comments, compliments, damage or loss of guest property, and other relevant information in the Resort Host Log Book. 6. To report all guest complaints, compliments and suggestions immediately to Management.
Google
Facebook
Zalo
