Interpreter tại Language Line Solutions

8/2021 → 7/2022 (10 tháng)

HCMC

Providing real-time English - Vietnamese interpretation for clients in the U.S and Canada in medical and financial industries with accuracy, impartiality and transparency

Acting Duty Manager tại Sofitel Saigon Plaza

10/2020 → 5/2021 (7 tháng)

Hồ Chí Minh

• Performing Night Audit of Front Office, discrepancy checking, and preparing Flash Revenue reports. • Assigning rosters for the Front Desk and tracking upsells • Checking in and out guests, ensuring the highest level of brand standard and guest services. • Training and supporting Front Desk Associates as well as Interns on technical skills and customer service. • Providing accurate and timely information as well as services to guests. • Continuously improving Front Office’s information flow and updating technology solutions for better operational performance. • Inventory controlling, processing payments and resolving any payment issues.

Front Desk Agent tại Hotel de la Coupole, MGallery Collection

10/2019 → 9/2020 (11 tháng)

Lào Cai

Checking in and out guests and registering them with the Department of Immigration and Sapa Police Department. • Performing night audits, exporting reports, quality controlling each individual reservation for incorrectly interfaced rates, incorrect postings, and any other mishandling errors. • Combing through due out reservations for abnormality and other mishandling errors. • Assisting managers and supervisors in assigning rooms for future arrivals, resolving guests’ complaints and maintaining guest services standards. • Providing recommendations and reservation services to local area attractions, restaurants as well as in house outlets. • Control and maintain banks for cashiering as well as uniformity in card payments between PMS and POS machines. • Preparing registrations cards, keys, and other amenities required prior to the next day’s arrivals.

Trainee tại Hotel Equatorial

11/2016 → 4/2017 (5 tháng)

Ho Chi Minh City, Vietnam

Front Office Trainee tại Khách sạn JW Marriott Phú Quốc Emerald Bay

5/2017 → 9/2017 (4 tháng)

Kien Giang, Vietnam

• Performed duty of Front Desk Agents in a traineeship that was aimed to be an introduction of Front Office operations. • Ensuring loyalty program members are greeted and recognized. • Handling standard cashier’s tasks • Assisting all hotel guests with diligence and promptness. • Learning operational standards of the property.

Rooms Division Intern tại Stanford Park Hotel

8/2018 → 8/2019 (1 năm )

Menlo Park, CA, USA

Conduct daily tasks of a Front Desk Agent, Guest Services Agent, Concierge, and Reservation Agents variably throughout the internship. • Checking in and checking out guests whilst ensuring guests' expectations are met throughout their stay. • Inventory controlling, processing payments and resolving any payment issues. • Participated in projects aimed to elevate the department’s operational efficiency. • Resolving guests' complaints and issues along with the management team's guidance. • Arranging transportations, providing recommendations of Stanford University and San Francisco Bay Area to hotel guests.

Lyle Tanaka - Director of Rooms

Stanford Park Hotel

ltanaka@stanfordparkhotel.com