Waitress tại Melia Ho Tram Beach resort

7/2020 → / (5 năm 6 tháng)

Ba Ria - Vung Tau

1. Reports to work on time in proper uniform and well groomed. 2. Handles Room Service orders and telephone calls. Utilizes the guest name whenever possible. 3. Takes over duties from previous shift and read the daily logbook. 4. Gives the highest quality of service to all guests. 5. Maintains a friendly yet discreet manner with all guests when greeting, answering them and throughout their telephone experience. 6. Understands all food and beverage items offered, including ingredients, methods of preparation, and proper service. 7. Keeps mise en place of all menus in good quality and quantity. 8. Picks up the guest list (including allergy, special requests, meal plan, etc...) before every service. 9. Organizes prompt trolley and tray pick up after each order. 10. Prepares amenity program according to guest occupancy and needs. 11. Follows the correct and consistent service techniques for various meal periods as set out by management. 12. Controls usage of all the food and beverage items appropriate usage of equipment, tools, and service equipment. 13. Makes sure that silverware/ tableware are clean, stocked to capacity and remove any damaged silverware/ tableware and return it to the Stewarding department. 14. Be responsible for checking set-up, service & breakdown of the room service area. 15. Accepts customer orders efficiently and ensure the customers are served quickly (20 min as a maximum). 16. Once in room set-up the table properly and display the order. 17. Ensures that all customers are charged correctly, present the bill and take payment or signature. 18. Communicates with all guest to ensure quality satisfaction with both food and service. 19. Applies up-selling techniques whenever possible. 20. Communicates with management, kitchen staff, and serving staff to ensure effective delivery. 21. Performs in accordance with Melia Yangon employee rules and regulation handbook. 22. Performs other duties assigned by the Superiors.

Waitress tại Vinoasis Phu Quoc

8/2018 → 3/2020 (1 năm 6 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

F&B service attandent tại Salinda Resort,Phu Quoc Island

8/2015 → 4/2017 (1 năm 8 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

- Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues. - Welcome guests upon arrival with courtesy and professionalism. - Seat guests appropriately and offer menus where appropriate. - Assist with coat check items. - Answer questions related to menu offerings and preparation methods. - Maximise revenue potential through the up-selling of menu items. - Process orders according to guest request through the POS according to established standards and procedures. - Prepare select beverage orders according to established standards and procedures. - Prepare table settings according to established standards and procedures. - Ensure all orders are delivered according to established standards and procedures. - Reset tables for service throughout a meal period. - Prepare and present bills according to established standards and procedures. - Setup and deliver Room Service orders as required. - Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner. - Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs. - Be available to address issues and make corrections with regard to charge disputes and discrepancies when required. - Handle the billing process efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures. - Carefully manage the cash float according to established standards and procedures. - Ensure the front of house areas of the Outlet are always clean, organised and presentable. - Set up and break down the Outlet as required. - Assist with general cleaning. - Assist with inventory taking as required. - Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein. - Maintain a complete understanding of the Hotel's policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision. - Perform other assignments to meet business needs as directed by your superiors.

F&B assisstant tại Equatorial HCM city

2/2013 → 8/2015 (2 năm 6 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

- To attend daily briefing the shift. - To collect the door - knobs orders, to check them and place the orders to kitchen for procedures. - To ensure that all operation equipments washed clean and they are working condition and stored to the right place. - To set up and clean trays and strolleys according to standard. - To check cheque to standard before it is presented to guests. - To ensure all F&B to be served to the guest room on time. - To take any opportunity to upsell the menu items and promotion. - To be presponsible for clearing all rooms - service operation equipment down for washing. - To make sure the cutlery, crockery, glassware and other equipments which to be served to the guests are clean and properly polished.

Counter tại Simone accessories collection Vietnam Tien Giang

5/2017 → 8/2018 (1 năm 3 tháng)

Tiền Giang, Việt Nam

• Examining, supervise the printing, archiving files, documents of the Company • Reporting periodicaly or unexpectedlyunder steered by CFO • The other works are steered by CFO

Excellent female cadres in district 5

8/2012

2012

Employee of the month & the year

1/2013

Hotel Equatorial Ho Chi Minh

Excellent unionist at College

5/2009

2009-2010-2011

Nguyễn Thành Long - F&B manager

Vinoasis Phú Quốc

nguyenlong.leon@gmail.com - 0903392910