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1140 400
12500 1

Waiter/Waitress/ Nhân viên phục vụ bàn

  • Hạn nộp: 09/02/2023
  • Mức lương: 8 - 12 triệu

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
27/01/2023 12:59

Mô tả công việc



• None

Financial and Revenue Responsibilities

• Know the financial target (budget) of the outlet

• Is active and work hard to reach the budget

• Monitor the cost linked to the operations

Training and Human Resources Management

• Attend all monthly trainings

• Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues

• Is constantly well groomed as per the Sofitel Brand Standards

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to outlet Supervisor or Manager in charge

• Report any complains / comments to the supervisor / manager in charge to ensure proper handling of the issue

• Work hard to satisfy any guest requests

• Report any good guest comments to the supervisor or manager in charge

Operational Responsibilities

• Ensure smooth and efficient service at any time

• Ensure high level of professionalism and friendliness towards the guests

• Report any special request to the supervisor or manager in charge

• Carry out the equipment with care

• Passionate for details

• Knows and ensure full follow up on the Sofitel brand standards in the daily operations

• Ensure constant cleanliness of the service area and back office

• Follows all instructions given by outlet manager and supervisors

• Fully apply in operations everything that has been caught during the training time

• Communicate to supervisors or manager in charge any guest complains

• Ensure cleanliness of the equipment used

• Set up tables as per given standards



• Ensure that all potential and real Hazards are reported immediately and rectified

• Be fully conversant with all departmental Fire, Emergency and Bomb procedures

• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees

• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

To be fully conversant with:

• <Add to or delete from the list below, depending on the job requirements>

• Hotel fire procedures

• Hotel security procedures

• Hotel Health and Safety policy and procedures

• Hotel Facilities and attractions

• Hotel standards of operation and departmental procedures

• Sofitel Keys of Luxury and Appearance guidelines

• Sofitel “BE Magnifique” vision and its corresponding strategies

• Methods of accepted payment of the company

• Short and long term company marketing promotions

Quyền lợi được hưởng

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

Yêu cầu công việc

• Minimum 3 years experience in the same position

• Excellent communication and interpersonal skills

• Fluent in English and Vietnamese (spoken& written)

Yêu cầu hồ sơ

Full CV

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Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá:

  • Quy mô:
  • 15 Ngo Quyen, Hoan Kiem, Ha Noi.
  • Sofitel Luxury Hotels, new worldwide reference (120 hotels all around the world), goal is to reinforce its position in the Sofitel Legend Metropole Hanoi is the market leader within the luxury hotel sector in Vietnam and a favorite amongst the discerning travelers from around the world. This historical landmark hotel is considered as one of the best hotels in the region with regular worldwide and domestic recognition. In all, the Metropole garnered 33 awards in 2013, including Readers' Choice Awards by Condé Nast Traveler and Travel + Leisure. The hotel features 364 rooms and suites (offering both the traditional and Contemporary flavors of Hanoi) French, Vietnamese and Italian Restaurants complemented by two of Hanoi’s favorite bars plus an award winning Spa, naturally lit meeting venues and a team of over 600 Ambassadors. Ongoing commitment to product enhancement and service delivery from the hotel’s senior management and owners provides the perfect background to a strong and positive sales effort.

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