Restaurant Supervisor

Hạn nộp: 30/06/2016
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận 1 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Nhà hàng/ Bar/ Pub

Ngành nghề
Ẩm thực

Vị trí
Trưởng ca/ Giám sát

Cập nhật
25/06/2016 08:55

Mô tả công việc

Job Overview
• Manage the complete wine program needs of the Food and Beverage Division. Assist in managing one or more full-service food and beverage outlet(s) on a daily basis.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Duty and Responsibilities
• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares for service by ensuring:
o Grooming is impeccable and in accordance with SL personal presentation standards
o Outlet equipment is clean
o Equipment is sorted and stored
o Glassware is polished
o Requirements for special occasions are ready
o Music is on
o Lighting is on
o Outlet is ready for service and guest comfort
• Carries out effective service by ensuring:
o Guests are greeted and seated
o Daily beverage specials are explained and up-sold
o Food orders are processed accurately
o Trays and tray jacks are effectively used
o Food and beverage orders are taken quickly
o Payment methods are handled accurately
o Working areas are cleaned and re-set quickly
o Bar is clean
o Used ashtrays are regularly cleaned/change
o Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o Promoting and selling cocktails to guests
o Making and presenting cocktails
o Coffee and tea is served hot and in accordance with standard
• Patron care standards are adhered to by ensuring:
o Guests are advised on alcoholic beverages
o The strengths of alcohol is advised and guests are advised as to their effect
o Compliance with legal provisions of local liquor codes
o Level of intoxication of guests is assessed and appropriate action taken
o Advise guest on the Restaurant policy of smoking
o Monitor factors which interfere with the total experience of the guest
• Cellar operations are carried our including:
o Correct use of refrigeration system
o Effective operation of the post-mix syrups bulk dispense system
o Operating the beer reticulation system
o Adhering to stock control procedures/assist in month end stick take
• Take appropriate action to resolve guest complaints
• Perform any other duties which may be assigned by the management from time to time.