Hostess

Ms. My 028 38243 003 20 Mạc Thị Bưởi, Quận 1, HCM

Mô tả công việc

Main Duties Location: working at new bar in District 1 Customer Service  Ensures the delivery of brand promise and provides exceptional guest service at all times.  Provides excellent service to customers as appropriate.  Handles all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.  Maintains positive guest and colleague interactions with good working relationships.  Establishes a rapport with guests maintaining good customer relationships. Operational  Greet the guest promptly, courteously, graciously with eye contact, a smile and good posture.  Set up host/hostess stand, review guest reservations book, and make recommendations as to the set up of the room, maintain a station chart and cover count for bar while recognizing the maximum workload capacity of each server in order to meet Restaurant service standards.  Handling guests without reservations or those waiting for others to join them.  Seat the guest promptly at a table pre-set for the number in the party and according to guest preference.  Presenting menus and explanations for all menu items.  Taking order from customer, serve in high standard.  Have a thorough knowledge and understanding of all Beverage items in the menu and the ability to recommend Beverage combinations and up sell alternatives.  Ensures that minimum brand standards have been implemented.  Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the company and the satisfaction of guests.  Works in a supportive and flexible “We work through Teams”. Other Duties  Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the company policies concerning fire, hygiene, health and safety.  Ensures high standards of personal presentation and grooming.  Exercises responsible behaviour at all times  Responds to changes in the Food and Beverage function as dictated by the company.  Attends training sessions and meetings as and when required.  Carries out any other reasonable duties and responsibilities as assigned.

Quyền lợi được hưởng

Yêu cầu công việc

• Certificate in hospitality industry, accounting • Have experience at least 1 years with same position ( hotel, fine dining restaurant,bar ) • English communication • Must possess a positive attitude and work well with other team members • Dynamic and able to work under pressure ,Enthusiastic, hard working and willing to adapt new things, challenges,...

Yêu cầu hồ sơ

Hostess

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