Callcenter Agent/ Nhân viên trực tổng đài

• Đã tuyển xong
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Process all incoming and outgoing calls accurately and courteously 

• Records and controls accurately wake up calls 

• Pages guests in co-operation with concerned departments 

• Records all entries on traffic sheets 

• Assists guests with international calls and directory queries 

• Calls guests by name whenever possible 

• Pages staff member when requested 

• Abides by principles of guest privacy 

• Handles guests needs or requests and reports complaints to the Call Center Manager or Duty Manager 

• Report on logbook daily 

• Bill call costs 

• Aware of local telephone listings and frequently dialed numbers 

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 

• Advises defects on switchboard equipment to Supervisor 

• Maintains a clean work environment 

• Attends to all guest queries and requests promptly 

• Maintains detailed knowledge of the Hotel’s fire, life and safety system 

• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard 

• Maintain Hotel Information 

• Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

- Daily meal 

- Monthly bonus

- Annual leave

Yêu cầu công việc

- Good English skill

- College degree or higher

Yêu cầu hồ sơ

*Hồ sơ gồm: Đơn xin việc, Sơ yếu lý lịch, CMND, 2 ảnh 3x4. hộ khẩu hoặc KT3, giấy khai sinh bản sao, Các bằng cấp có liên quan.

- Bản CV ứng viên ghi rõ quá trình làm việc trước đó.

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