Night Duty Manager

• Hạn nộp: 30/12/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

- To direct and supervise all activities within hotel to ensure guest satisfactions delivered.
- To maintain high profile in lobby, Front Office area throughout shift, in particular during shift change over and commencement of morning operations.
- To action on complaints with tact and diplomacy at all times.
- To co-ordinate efficient handling of incoming phone calls, telexes, facsimiles and messages.
- Liaise with Security Officers on patrols of hotel.
- To act on all emergency situations in accordance with polity ensuring law, order and safety are maintained.
- To conduct training of overnight staff in emergency procedures, so that everyone knows what to do in emergency case.
- To conduct efficient hand over from Assistant Manager on preceding and following shifts with emphasis on matters requiring follow-up action.
- To complete regular patrols of all areas of hotel ensuring service, appearance, and cleanliness of the highest standards are attained.
- To ensure overnight cleaning is carried out in accordance with specifications and minimum disruption to staff and guests.
- To co-ordinate with Night Auditors and Receptionists in preparation of all updates and reports.
- To ensure all areas of hotel are prepared for the start of business each day.
- To ensure proper policies and procedures are followed at all times in relation to all departments.
- To log any occurrence for information of on-coming Assistant Managers and management to follow-up.
- To carry out any other reasonable duties and responsibilities as assigned to by senior Assistant Manager and above management.

Quyền lợi được hưởng

Candidates will be provided with job details during interview.

Yêu cầu công việc

- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- At least 2 years experience in a similar role in 4-5 start hotels.
- Patience, professionalism and resistance to pressure
- Organized, quality orientated, flexible, polished appearance.
- Ability to communicate fluently in the Vietnamese & English language of the workplace both verbally and non-verbally. Ability to use Russian is preferred.
- Excellent communication skills, good contact with clientele is essential
- Strong team leadership skills
- Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy
- Proficient in the use of Microsoft Office and Front Office System.

Yêu cầu hồ sơ

- Please send your application by online, email or direct to
Tên liên hệ: HR Department
Địa chỉ: 38 Tran Phu St, Loc Tho Ward, Thành phố Nha Trang, Khánh Hòa, Việt Nam

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