(Night) Duty Manager

• Đã tuyển xong
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Duty managers ensure that employees provide excellent customer service at all times, and their role to make sure that customers are satisfied with the products or services the company offers, and they have to deal with customer complaints. They also supervise and assign the duty roster. Duty managers typically work in hotels, stores and fitness clubs. In the hotel industry, duty managers greet the hotel’s VIP guests, check cleanliness of public areas, coordinate with departments to maintain proper front office functions and assist reception. Moreover, they manage staff levels in line with the requirements of the business. Other roles of a duty managers include delegating duties, motivating employees to maintain a positive work atmosphere, managing store organization and cleanliness, providing sales productivity reports to employees, helping store managers and implementing store policies. Due to the nature of the job, duty managers require good skills in leadership, supervision, project management, customer service, public relations, communication, decision managing and conflict resolution. They need to be able to set goals for staff and lead from the front.

Quyền lợi được hưởng

- Theo Luật Lao động và các Chế độ, Chính sách của Furama Resort Đà Nẵng

Yêu cầu công việc

• University/ College degree 

• Professional appearance 

• Good English skills both written and verbal 

• Ability to be proactive in dealing with guest’s issues

• Well-organized, active and can work under pressure 

• At least 3 years experience in Front Office roles 

• Prefer candidate having working experience in similar roles 

• Prefer candidate being proficient with Opera System

Yêu cầu hồ sơ

- Sơ yếu lí lịch và các giấy tờ liên quan

- Ứng viên vui lòng gửi CV vào địa chỉ Tin đã hết hạn hoặc gọi điện về số (0236) 3847333 (Ext. 3402) - Yêu cầu nối máy cho Phòng Nhân sự Furama để liên hệ với Ms. Nhường.

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