Guest Service Agent/ Receptionist (Nhân viên Lễ tân)

• Hạn nộp: 30/10/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

- Welcome guests upon arrival and check in according to established standards and procedures. - Adhere to all credit procedures and accounting procedures as they pertain to the registration process. - To handle all keys for guests as requested - To provide information and assist all guest. - To provide courteous and efficient service and if possible to comply with each and every guests request. - Check out guest courteously and accurately. - Post all charges without delay and update the folios. - Balancing of credit card, charges, and cash. - Accurate handling of cash float. - Project courtesy and hospitality across the desk. - File registration cards for arriving guest. - Post advance deposit. - Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. - Handle guest complaints promptly according to established procedures and then report to Front Desk Manager for further follow up when necessary. - Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use. - Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. - Develop a professional and courteous working relationship with colleagues within the Front Office and maintain an effective flow of communication with all hotel personnel. - Maintain a well-groomed appearance and a tidy work area. - Ensure registration cards are accurately completed as per the required laws. - Ensure check in screen in the Front Office computer is accurate and all details have been completed. - Filling the supporting bills on to respective guest bill docket. - Record all the vouchers received by checking against the system to match with guest reservation. - Handle the foreign currency exchange. - Responsible for document with serial number such as: official receipt, paid out form, rebate, currency exchange, etc. - To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.

Quyền lợi được hưởng

As per Vietnamese law and Company policy

Yêu cầu công việc

JOB KNOWLEDGE, SKILLS & ABILITIES 1. Good English communication skill 2. Good appearance & personality 3. Able to work at all shifts QUALIFICATION STANDARD Education: University Experience: Previous concerned working experience is preferred Additional Skill required 1. Good and positive hospitality attitude 2. Other foreign language ability 3. Always willing to learn, willing to help

Yêu cầu hồ sơ

English

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