Front Office Supervisor
- Hạn nộp: 31/05/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
2
Làm theo ca
Khách sạn/ Khu căn hộ
Trưởng ca/ Giám sát
13/05/2023 16:49
Mô tả công việc
• Reporting directly to the Duty Manager / Assistant Front Office Manager, the Front Office Supervisor is directly responsible for the day to day operations of the Front Desk whilst on duty. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service and welcome in a genuine warm way at all times. • Having a positive attitude towards work, be self-disciplined and self-motivated, able to lead by example for all subordinates. • To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel. • To use your supervision skills effectively to encourage and motivate staff. • To monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention. • Establish good public relations with all guests. • Provide services and information to guests that are most accurate and up to date possible, and are delivered to the guests in the most meaningful way. • To ensure that financial and corporate targets are met or exceeded, for example, up-selling, completed Guest satisfaction surveys, Le Club signs up with first stays registered, etc. as outlined by management • To be responsible of the operation of Premier Lounge and rooms as assigned by Front Office Manager, ensure that the service quality and standards are maintained tu provide maximum guest satisfaction.
Quyền lợi được hưởng
- Salary + Service charge + Incentive - Parking free - Hotel Meal - Hotel Uniform
Yêu cầu công việc
• Minimum 3 to 4 years of experience in hotel industry sales. • Strong experience of Saigon market (Corporate markets). • Excellent organization and planning skills. • Strong experience of customer orientation, outstanding negotiation and communication skills. • Computer skills: Word, Excel, Power Point. • Fluent in English and Vietnamese (both oral and written). • Be able to work under pressure.
Yêu cầu hồ sơ
CV in English

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Quy mô:
167 Hai Bà Trưng, Phường Võ Thị Sáu, Quận 03, TPHCM
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http://www.novotel-saigon-centre.com/
Located in downtown Ho Chi Minh City with office buildings, major consulates, shopping and entertainment facilities in the walking distance, which include Ben Thanh Market, Notre Dame Cathedral and Opera House, Novotel Saigon Centre is renowned for its one-stop dining and delightful experiences. The 4-star Novotel Saigon Centre features 247 comfortable rooms with contemporary design and stunning city view. All rooms are full-equipped to take your break to the next level whether it is business or leisure. The hotel provides a range of restaurant & bar selection. Food Exchange restaurant offers all-day dining, the 167 Faubourg Bar is great for a drink while the 20th-floor OnTop bar, with 360-degree view over the city, is an ideal place to unwind.
Thông tin liên hệ
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Nguyễn Ngọc Diệp
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