Banquet Attendant

Crowne Plaza West Hanoi

Quy mô :

Human Resources Department 024 6270 6688 Human Resources Executive
36 Lê Đức Thọ, Mỹ Đình, Quận Từ Liêm, Hà Nội, Việt Nam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Essential Duties and Responsibilities – (Key Activities of the role) • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures • Communicates to his/her superior any difficulties, guest comments and other relevant information • Establishes and maintains effective employee working relationships • Attends and participates in daily briefings and other meetings as scheduled • Attends and participates in training sessions as scheduled • Prepares for service by ensuring: o Grooming is impeccable and in accordance with ICHG personal presentation standards o Outlet equipment is clean o Equipment is sorted and stored o Glassware is polished o Flatware is polished o China is clean o Waiter stations are prepared o Cutlery is placed for buffet and table service o Tables are set o Reservations are read and familiarized o Special occasions are ready o Music is on o Lighting is on o Outlet is ready for service and guest comfort • Carries out effective service by ensuring: o Guests are greeted and seated o Daily specials are explained and up sold o Food orders are processed accurately o Trays and tray jacks are effectively used o Food orders are taken quickly o Payment methods are handled accurately o Working areas are cleaned and re-set quickly o Bar is clean o Used ashtrays are regularly cleaned o Guests are conversed with in relation to the food and beverage products • Carries out effective beverage service by ensuring: o Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine o Promoting and selling cocktails to guests o Making and presenting cocktails o Coffee and tea is served hot and in accordance with standard • Take appropriate action to resolve guest complaints • Food and beverage stock is stored in relation to hotel procedures • Performs related duties and special projects as assigned • Conversant with emergency evacuation and fire procedures for relevant department • Behaves in accordance with Our Winning Ways to promote the Great Hotels Guest Love culture

Quyền lợi được hưởng

As the labour law

Yêu cầu công việc

2. REQUIRED QUALIFICATIONS Required Skills –Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. • Able to read and write English Qualifications – • High School. Experience – • Food service experience with general knowledge of restaurant operations preferred

Yêu cầu hồ sơ

CV in English or Vietnamese Địa chỉ email nhận CV: Gửi email

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Crowne Plaza West Hanoi

Địa chỉ: 36 Lê Đức Thọ, Mỹ Đình, Quận Từ Liêm, Hà Nội, Việt Nam

Điện thoại: 024 6270 6688