Reservation Officer

• Hạn nộp: 31/05/2022
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

 Responsible to overseeing ALL bookings, constantly working to increase the number of room reservations and maximize revenue for the resort.

 Take all reservations by telephone, email, faxes and letter. Provide information’s to all prospective guests on room types and sell the rooms and other’s resort products according pricing policy; and ensure all reservations are entered, confirmed and appropriate payment is made.

 Responds to all guest reservation requests and executes prompt, courteous and accurate guest service always.

 Answer guest inquiries pertaining to hotel services, registration of guests, dining, entertainment and travel directions etc.

 Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.

 Assists and prepare in groups pre-arrival process and preparing group rooming lists.

 Attends all scheduled meetings as required with HOD's or Sales team such as Sale Meeting, morning briefs Mo-Fr with SM/FO/Online Teams and RESV

 Track and follow up all reservations picked up from all channels and make sure to send it daily via WhatsApp

 Handle and reply message on all OTA website.

 Update and control all No-shows and cancellations on all channel without fail to avoid and unwanted commissions.

 Verify all reservations taken on the reservation forms are updated on the PMS without fail.

 Understand and enforce resort credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.

 Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.

 Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.

 Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.

 All reservation modifications are updated on the SMILE immediately and accurately in case of any changes.

 Other tasks assigned by Reservation Sup / Revenue Manager

Quyền lợi được hưởng

• Competitive Salary

• Social Insurance

• 6 to 7 days off/ month

• Dynamic working environment

• Full service charge on probation time

• House service

• Accident Insurance

Yêu cầu công việc

• 1-2 years experience in the same position

• Dynamic 

• Excellent communication skills

Yêu cầu hồ sơ

SILK SENSE HOIAN RIVER RESORT

01 Đống Đa - Cẩm An – Hội An - Quảng Nam

Tel: 02353 754 999

Email: Tin đã hết hạn

Website: www.silksenseresort.com

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