Địa điểm: Thành Phố Phan Thiết, Bình Thuận | Hạn nộp: 29/05/2017 | Mức lương: Thỏa thuận | Giờ làm việc: Làm theo ca
Số lượng cần tuyển: 1
Mô tả công việc
1. Planning and Organising:
• Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget.
• Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.
• Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
• Remain accountable for all elements of the department operations.
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
• Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
• Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
• Develop and maintain a motivational working environment within the department.
• Provide coaching and counseling, support and guidance to the associates as required.
• Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
• Establish and maintain effective employee relations.
• Liaise with HR in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity.
• Control payroll and business expenses of the department.
• Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.
• Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies.
• Provide assistance to local representatives of tour operators and travel agencies.
Quyền lợi được hưởng
As per Vietnamese law and Company policy
Yêu cầu công việc
- Minimum 3 years of experiences in the same level in a 4 - 5 star hotel/resort
- Fluent English
- Good knowledge of Front Office
- Computer skill, knowing Opera system is an advantage
- Leadership skill, customer-oriented, handling guest complaint skill.
Yêu cầu hồ sơ
- Lĩnh vực: Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch
- Ngành nghề: Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
- Vị trí: Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
|Chức danh||Địa điểm||Ngày kết thúc||Mức lương|
|Trợ lý bộ phận Spa - Assistant Spa Manager||31/10/2017||Thỏa thuận|
|Nhân viên Kế Toán Chi Phí - Cost Controller||31/10/2017||Thỏa thuận|
|Nhân viên Pha chế - Bartender||31/10/2017||Thỏa thuận|
|Nhân viên Giữ trẻ - Kidclub Attendant||31/10/2017||Thỏa thuận|
|Waiter/ Waitress||31/10/2017||Thỏa thuận|
|Guest Service Agent – Nhân viên Lễ Tân||31/10/2017||Thỏa thuận|
|Assistant Front Office Manager||31/07/2017||Thỏa thuận|
|Restaurant Manager||15/09/2015||Thỏa thuận|
|Executive Housekeeper||30/10/2015||Thỏa thuận|
|Nhân viên Nấu Bếp||28/06/2017||Thỏa thuận|
|Training Manager||28/06/2017||Thỏa thuận|
|Sales Manager (MICE)||28/06/2017||Thỏa thuận|
|Marketing & Communication Manager||28/06/2017||Thỏa thuận|
|Front Office Manager||24/09/2014||Thỏa thuận|
|Front Office Supervisor||24/09/2014||Thỏa thuận|
|Guest Relations Manager||30/06/2014||Thỏa thuận|
|Sous Chef||08/03/2014||Thỏa thuận|
|Food & Beverage Manager||08/03/2014||Thỏa thuận|
|Spa Manager||28/11/2013||Thỏa thuận|
|Purchasing Manager||31/10/2013||Thỏa thuận|
|Restaurant Manager||04/10/2013||Thỏa thuận|
Đánh giá nhà tuyển dụng
|Thống kê kết quả liên hệ của nhà tuyển dụng||Số lượt||Thời gian liên hệ gần nhất|
|Liên hệ thành công||0||Chưa có|
|Liên hệ không thành công||0||Chưa có|
|Không chuyên nghiệp||0||Chưa có|