Địa điểm: Thành Phố Phan Thiết, Bình Thuận | Hạn nộp: 31/10/2017 | Mức lương: Thỏa thuận | Giờ làm việc: Làm theo ca

Số lượng cần tuyển: 2

Nộp hồ sơ nhanh

Mô tả công việc

Essential Duties and Responsibilities – (Key Activities of the role)
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Maintains cashier float and ensures accurate daily report of all money received
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest’s request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotel
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• Performs the audit balances and prepares all works for audit in an orderly fashion
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems
• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
• Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
• Conversant with emergency evacuation and fire procedures for relevant department
• Behaves in accordance with Our Winning Ways to promote the Great Hotels Guest Love culture
• Perform any other task assigned based on Crowne Plaza West Hanoi needs or requirements. 

Quyền lợi được hưởng

As per Vietnamese law and Company policy

Yêu cầu công việc

Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
• Proficient in the use of Microsoft Office and Front Office System

Qualifications –
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience –
• 1 year experience in guest / customer service, or an equivalent combination of education and experience. 

Yêu cầu hồ sơ

Full CV

  • Lĩnh vực: Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch
  • Ngành nghề: Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
  • Vị trí: Nhân viên

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Thông tin liên hệ

Anantara Mui Ne Resort & Spa
12 A Nguyen Dinh Chieu St., Ham Tien Ward, Phan Thiet City, Binh Thuan
Người liên hệ: Trúc Hiền
Điện thoại: 0623 741 888
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Nhân viên Kế Toán Chi Phí - Cost Controller 31/10/2017 Thỏa thuận
Nhân viên Pha chế - Bartender 31/10/2017 Thỏa thuận
Nhân viên Giữ trẻ - Kidclub Attendant 31/10/2017 Thỏa thuận
Waiter/ Waitress 31/10/2017 Thỏa thuận
Guest Service Agent – Nhân viên Lễ Tân 31/10/2017 Thỏa thuận
Assistant Front Office Manager 31/07/2017 Thỏa thuận
Restaurant Manager 15/09/2015 Thỏa thuận
Executive Housekeeper 30/10/2015 Thỏa thuận
Nhân viên Nấu Bếp 28/06/2017 Thỏa thuận
Training Manager 28/06/2017 Thỏa thuận
Sales Manager (MICE) 28/06/2017 Thỏa thuận
Marketing & Communication Manager 28/06/2017 Thỏa thuận
Front Office Manager 24/09/2014 Thỏa thuận
Front Office Supervisor 24/09/2014 Thỏa thuận
Guest Relations Manager 30/06/2014 Thỏa thuận
Sous Chef 08/03/2014 Thỏa thuận
Food & Beverage Manager 08/03/2014 Thỏa thuận
Spa Manager 28/11/2013 Thỏa thuận
Purchasing Manager 31/10/2013 Thỏa thuận
Restaurant Manager 04/10/2013 Thỏa thuận

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THÔNG TIN NHÀ tuyển dụng

Theo dõi Nhà tuyển dụng này
Ngày tạo gian: 27/04/2013

Quy mô : 100 - 499

Anantara means "without end" and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience. This experience is a luxury immersion into the culture, heritage and natural beauty of some of the most enchanting destinations in the world. Follow us on a journey rich with local flavour exotic surroundings, warm heartfelt service and discover the art of the Anantara Experience. From April 2011, L’amien Beach Resort & Spa will be managed by the Anantara Hotels & Resorts group and rebranded Anantara Mui Ne Resort & Spa. It is located next to the fishing village of Mui Ne, which is located 200km northeast of Ho Chi Minh City. It is recognized as one of the most idyllic seaside resorts in Vietnam, famous for its long and beautiful beaches, stunning mountains and its desert like sand dunes. Mui Ne also enjoys some of the finest weather in Vietnam with the lowest annual rainfall in the entire country. Every traveler of all ages will experience supreme luxury combined with the utmost relaxation, while being surrounded in exceptional natural beauty, to create your dream holiday get-away

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Anantara Mui Ne Resort & Spa

Địa chỉ: 12 A Nguyen Dinh Chieu St., Ham Tien Ward, Phan Thiet City, Binh Thuan

Điện thoại: +84 62 374 1888

Website: www.anantara.com