Resort Assistant Manager/ Front Office Duty Manager (Prefer Male Candidate)

Hạn nộp: 30/06/2025
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Sơn Trà - Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
03/06/2025 09:32

Mô tả công việc

Perform Brand’s Services behaviors in daily operation basic towards the guests
Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target
Responsible for all aspects of hotel operation affecting guest stay
Handle guest complaints and refer them as necessary, follow up on corrective action using the IHG iLead principle way of working
Problem Resolution to 100% Guest satisfaction
Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times.
Maintain a high profile in the Resort Lobby at all times.
Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable
Liaise with other departments and necessary outside contracts to ensure excellent service delivery
Oversee maintenance of efficient repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
Oversee requisitions for all front of the house amenities on a timely basis.
Approve upgrades and special amenities in absence of manager
Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction
Know system recovery procedures

Quyền lợi được hưởng

100% salary & service charge in 2 months of probation
Mandatory insurances in accordance with Vietnamese Law
Accidental insurance 24/24
Annual leave from 15 days, 2 days off per week
Health insurance for employee and family
Staff housing at Sun Home Apartment based on availability (for Non-Da Nang resident)
Duty meal, company shuttle bus and uniform are provided
IHG brand standard training
Other benefits as per the company/ IHG policies

Yêu cầu công việc

Required Skills –

• Communication skills (in both English and Vietnamese) are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office

• Problem solving and organizational abilities

• Proficient in the use of Microsoft Office

• Problem solving and organizational abilities

Qualifications –

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience–

• Minimum 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training or an equivalent combination of education and experience.

Yêu cầu hồ sơ

English

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

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Sắp xếp đánh giá:

InterContinental Danang Sun Peninsula Resort

Theo dõi

Chat

Quy mô: 500 - 999
Bai Bac , Sơn Trà, Đà Nẵng, Việt Nam
https://www.danang.intercontinental.com/
InterContinental Danang Sun Peninsula Resort is re-defining the luxury resort experience. Embedded in the hills of the famous Son Tra Peninsula, the resort features beachfront villas with private pools and a range of more than 20 suites. The resort will have a wide selection that offers both local and international delights. From the spectacular views at Citron, to unforgettable world-class dining at La Maison 1888, to a dining in the sands experience at the Barefoot Cafe; there is abundant variety and excitement to cater for all. Golfers will want to play a round at the world-acclaimed Montgomerie links golf club or the challenging links style Danang Golf club. The resort is only 20 minutes away from Danang Airport/City and is located just a few kilometers from the famous UNESCO World Heritage Sites of The Imperial City of Huế, The Old Town of Hội An and the Mỹ Sơn ruins.