Resort Assistant Manager (Front Office Duty Manager)

InterContinental Danang Sun Peninsula Resort

Quy mô : 500 - 999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• Perform Brand’s Services behaviors in daily operation basic towards the guests • Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target • Responsible for all aspects of hotel operation affecting guest stay • Handle guest complaints and refer them as necessary, follow up on corrective action using the IHG iLead principle way of working • Problem Resolution to 100% Guest satisfaction • Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times. • Maintain a high profile in the Resort Lobby at all times. • Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival • Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable • Liaise with other departments and necessary outside contracts to ensure excellent service delivery • Oversee maintenance of efficient repeat guest history system • Promote Inter-Hotel sales and in-house facilities • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests • Oversee requisitions for all front of the house amenities on a timely basis. • Approve upgrades and special amenities in absence of manager • Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction • Know system recovery procedures

Quyền lợi được hưởng

- Attractive salary and monthly service charge - 13th month bonus - Health care insurance

Yêu cầu công việc

Required Skills – • Communication skills (in both English and Vietnamese) are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company. • Good writing skills • Proficient in the use of Microsoft Office • Problem solving and organizational abilities • Proficient in the use of Microsoft Office • Problem solving and organizational abilities Qualifications – Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent Experience– • Minimum 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training or an equivalent combination of education and experience.

Yêu cầu hồ sơ


Chức danh Địa điểm Ngày kết thúc Mức lương
Room attendant- Nhân viên Buồng phòng 28/02/2019 5 - 8 triệu
Nhân viên vệ sinh công cộng 28/02/2019 Thỏa thuận
Bartender 27/03/2019 5 - 8 triệu
F&B Captain 30/03/2019 5 - 8 triệu
F&B Supervisor (Giám sát nhà hàng) 30/03/2019 8 - 12 triệu
Kitchen and Laundry Techinician 28/02/2019 8 - 12 triệu
Waiter/Waitress (Phục vụ Nhà hàng) 28/03/2019 5 - 8 triệu
Butler- Nhân viên quản gia 28/02/2019 5 - 8 triệu
Welcome couple- Nhân viên chào khách ở tiền sảnh 28/02/2019 5 - 8 triệu
Concierge - Nhân viên quầy thông tin 28/02/2019 5 - 8 triệu
Spa Receptionist 28/02/2019 5 - 8 triệu
Thợ mộc, thợ sơn nước, thợ sơn PU 28/02/2019 5 - 8 triệu
Public Area Supervisor- Giám sát Khu vực vệ sinh công cộng 28/02/2019 5 - 8 triệu
Guest Service Agent 28/02/2019 Thỏa thuận
Hostess 28/02/2019 Thỏa thuận
Chinese speaking Butler 28/02/2019 8 - 12 triệu
Airport Waiter/Waitress 28/02/2019 5 - 8 triệu
Spa Therapist 28/02/2019 5 - 8 triệu
Zoologist 29/03/2019 20 - 30 triệu
Nhân viên hành chính cải thiện chất lượng kĩ thuật (Engineering QCI officer) - Ưu tiên nữ 20/02/2019 5 - 8 triệu
Club Manager 15/03/2019 Thỏa thuận

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