Resort Assistant Manager (Front Office Duty Manager)

Mô tả công việc

• Perform Brand’s Services behaviors in daily operation basic towards the guests 
• Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target  
• Responsible for all aspects of hotel operation affecting guest stay 
• Handle guest complaints and refer them as necessary, follow up on corrective action using the IHG iLead principle way of working
• Problem Resolution to 100% Guest satisfaction 
• Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times.
• Maintain a high profile in the Resort Lobby at all times. 
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival 
• Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable 
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery 
• Oversee maintenance of efficient repeat guest history system 
• Promote Inter-Hotel sales and in-house facilities 
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 
• Oversee requisitions for all front of the house amenities on a timely basis.  
• Approve upgrades and special amenities in absence of manager 
• Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction
• Know system recovery procedures

Quyền lợi được hưởng

• Attractive salary and monthly service charge 
• 13th month bonus 
• Health care insurance

Yêu cầu công việc

Required Skills – 

Yêu cầu hồ sơ

English

Resort Assistant Manager (Front Office Duty Manager)