Resort Assistant Manager (Front Office Duty Manager)
InterContinental Danang Sun Peninsula Resort
Quy mô : 500 - 999
Mô tả công việc
- Perform Brand’s Services behaviors in daily operation basic towards the guests
- Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target
- Responsible for all aspects of hotel operation affecting guest stay
- Handle guest complaints and refer them as necessary, follow up on corrective action using the IHG iLead principle way of working
- Problem Resolution to 100% Guest satisfaction
- Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times.
- Maintain a high profile in the Resort Lobby at all times.
- Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
- Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery
- Oversee maintenance of efficient repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Oversee requisitions for all front of the house amenities on a timely basis.
- Approve upgrades and special amenities in absence of manager
- Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction
- Know system recovery procedures
Quyền lợi được hưởng
- Attractive salary and monthly service charge
- 13th month bonus
- Health care insurance
Yêu cầu công việc
Required Skills –
Yêu cầu hồ sơ
English
Resort Assistant Manager (Front Office Duty Manager)
Chức danh | Ngày kết thúc | Mức lương |
---|---|---|
Night Duty Manager | 31/01/2021 | Thỏa thuận |
Trưởng Bộ phận Lễ Tân | 15/02/2021 | Thỏa thuận |
QUẢN LÝ BỘ PHẬN TIỀN SẢNH | 15/01/2021 | Thỏa thuận |
Trưởng bộ phận Lễ tân (Front Office Manager) | 30/12/2020 | Thỏa thuận |
Trưởng bộ phận lễ tân/FOM | 31/01/2021 | Thỏa thuận |
Resort Assistant Manager (Front Office Duty Manager)![]() |
20/12/2020 | 12 - 20 triệu |
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Trưởng bộ phận lễ tân | 30/10/2020 | Thỏa thuận |
Front Office Manager / Trưởng Bộ phận Lễ Tân | 31/12/2020 | Thỏa thuận |
Trưởng lễ tân | 16/08/2020 | Thỏa thuận |
Phụ trách bộ phận Lễ tân/ Front Office Manager | 15/07/2020 | Thỏa thuận |
BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY
5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ
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