Resort Assistant Manager (Front Office Duty Manager)

Mô tả công việc

• Perform Brand’s Services behaviors in daily operation basic towards the guests • Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target • Responsible for all aspects of hotel operation affecting guest stay • Handle guest complaints and refer them as necessary, follow up on corrective action using the IHG iLead principle way of working • Problem Resolution to 100% Guest satisfaction • Implement effective communication of guest feedback with all Front Office staff ensuring quality customer service at all times. • Maintain a high profile in the Resort Lobby at all times. • Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival • Greet all guests personally as per the Resort Welcome standard and ensure all aspects of guest stay is enjoyable • Liaise with other departments and necessary outside contracts to ensure excellent service delivery • Oversee maintenance of efficient repeat guest history system • Promote Inter-Hotel sales and in-house facilities • Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests • Oversee requisitions for all front of the house amenities on a timely basis. • Approve upgrades and special amenities in absence of manager • Overall responsible for ensuring and maintaining the entire range of services offered for front of the house areas includes all Guest Services staff, Butlers, Buggy & Bell Services, Concierge and driver team with the aim to maximum guest satisfaction • Know system recovery procedures

Quyền lợi được hưởng

- Attractive salary and monthly service charge - 13th month bonus - Health care insurance

Yêu cầu công việc

Required Skills – • Communication skills (in both English and Vietnamese) are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company. • Good writing skills • Proficient in the use of Microsoft Office • Problem solving and organizational abilities • Proficient in the use of Microsoft Office • Problem solving and organizational abilities Qualifications – Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent Experience– • Minimum 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training or an equivalent combination of education and experience.

Yêu cầu hồ sơ

English

• Lĩnh vực: Resort/ Khu Du lịch
• Ngành nghề: Lễ tân/ Thu ngân/ Đặt phòng/ Tổng đài/ BC
• Vị trí: Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Resort Assistant Manager (Front Office Duty Manager)