Executive Housekeeper (Trưởng Bộ phận Buồng phòng)

• Hạn nộp: 30/06/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

ESSENTIAL FUNCTIONS 1. Responsible for the Housekeeping department 2. Supervise and control all Housekeeping and Laundry operations 3. Responsible for the overall cleanliness of the hotel 4. Ensure prompt reporting of maintenance issues 5. Maintain regular spring cleaning schedules 6. Ensure proper handling of Lost and Found 7. Responsible for strict key control 8. Co-operate with the Reception on room discrepancies to ensure accurate room status at all times 9. Set up systems to monitor achievement of departmental goals and objectives 10. Manage department strategic planning and development 11. Institute suitable processes to allow for the efficient and effective utilization for departmental resources 12. Institute suitable processes to allow for introduction of managed change within the department 13. Set up systems to capture guest feedback and report this to Management on a regular basis 14. Design internal reporting systems required by the department 15. Manage the development of new products and services 16. Measure the quality of service 17. Manage quality improvement 18. Establish benchmarking for the hotel 19. Prepare and manage a cost effective budget with measurable targets for the Department within the financial parameters set down by the hotel budget 20. Effectively monitor and analyze variations from the budget 21. Develop systems that measure the cost effectiveness of the department 22. Prepare financial performance reports 23. Develop procedures that track, report on, and control the running costs of the department 24. Develop and monitor the implementation of purchasing procedures 25. Develop stock control procedures 26. Handle and store stock according to stock control procedures 27. Develop performance standards for operations in the department 28. Monitor productivity of the unit 29. Prevent and resolve grievances 30. Resolve disputes 31. Discipline staff when necessary 32. Determine and plan for future staffing needs 33. Recruit staff together with Human Recourses Department 34. Prepare staff rosters to meet business demands 35. Facilitate multiskilling 36. Maintain up-to date staff records 37. Manage staff training and development 38. Implement staff performance appraisals 39. Carry out exit interviews 40. Provide ongoing advice and support to staff under your supervision 41. Supervise staff performance 42. Implement appropriate management practices that provide staff motivation and communication 43. Manage the delivery of high quality service to guests 44. Deliver high quality service to guests 45. Ensure guest needs and reasonable requests are met 46. Seek opportunities to continually improve guest service 47. Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance 48. Take appropriate action to resolve guest complaints 49. Adhere to the hotel’s security and emergency policies and procedures 50. Log security incidents and accidents in accordance with hotel requirements 51. Adhere to hotel cleaning and maintenance programs 52. Ensure a high level of cleaning is maintained in your work area 53. Prepare and conduct meeting and group presentations to keep staff/ management / other parties informed of hotel operations and other relevant issues 54. Prepare and maintain files, reports, letters, memorandums and other relevant business documentation 55. Ensure all reporting and servicing deadlines are met on a timely basis 56. Carry out other tasks as directed by your supervisors 57. Other tasks as assigned SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: 1. Must be able to speak, read, write and understand the primary language(s) used in the workplace. 2. Must be able to read and write to facilitate the communication process. 3. Requires good communication skills, both verbal and written.

Quyền lợi được hưởng

- As per Vietnamese law and Company policy - Insurances - Competitive salary

Yêu cầu công việc

QUALIFICATION STANDARDS Education University degree in Hotel Management preferred. Can be replaced by adequate experience. Experience Min 3 years in Assistant Housekeeper position, plus 3-5 years in other supervisory Housekeeping position. Grooming All employees must maintain a neat, clean and well-groomed appearance per Marriott International standards.

Yêu cầu hồ sơ

Please email your CV to Tin đã hết hạn or contact 05103586222 for more information

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