Guest Service Agent (Nhân viên Lễ Tân khách sạn)

• Hạn nộp: 21/04/2026
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Greet and welcome guests in a friendly, professional, and courteous manner at all times.
• Perform check-in and check-out procedures efficiently, ensuring accuracy and a smooth guest experience.
• Handle all payment transactions (cash, card, and other methods) accurately and take full responsibility for assigned cash float.
• Receive, record, and respond to all guest requests and complaints promptly; proactively resolve issues to ensure guest satisfaction.
• Coordinate effectively with Housekeeping, Bell Service, and other departments to meet guest needs and ensure seamless service delivery.
• Prepare and submit daily reports to the Supervisor/Manager in a timely and accurate manner.
• Perform other duties as assigned by the Front Office Manager (FOM).

Quyền lợi được hưởng

• Competitive salary and performance-based bonuses in accordance with company policy.
• Free lunch provided at the company canteen.
• Parking fee allowance.
• Full social insurance coverage (Social Insurance, Health Insurance, Unemployment Insurance) in compliance with Vietnamese labor law.
• Comprehensive healthcare insurance, including both inpatient and outpatient coverage.
• Additional benefits and welfare in accordance with company policies.
• Opportunity to work in a professional, dynamic, and international-standard environment.
• Access to training and development programs to enhance professional skills.

Yêu cầu công việc

• Good command of English.
• At least 1 year of experience in a similar position is preferred.
• Strong service mindset with a customer-oriented attitude.
• Good teamwork skills with the ability to work independently when required.
• Willingness and flexibility to work in shifts.

Yêu cầu hồ sơ

Send your English CV below.

Or submit your application by post to: Aon Vina, 23rd Floor, Landmark 72 Building, Pham Hung Street, Yen Hoa Ward, Hanoi, Vietnam

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