Guest Service Manager (Duty Manager)

• Hạn nộp: 31/03/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

1. Acting as manager on duty for the hotel in the absence of the Front Office Manager in dealing with guest complaints, prolem-solving, disturbances, special requests & any other issues that may arise.

2. Sharing night shift with other GSMs in the team.

3. Delegating the Front Office and the Hotel in the absence of Front Office Manager and other Operational Managers.

4. Monitoring the activities of guests to ensure they are enjoying their stay and addressing any concerns they may have.

5. Managing activities of housekeeping, engineering, and restaurant to ensure that all guest's needs are tentatively taken care.

6. Supervising and guiding the front office team members.

7. Assisting Front Office Manager in training and developing Front Office Staff.

8. Writing report on daily activities and incident reports for special cases happening in your shift.

Quyền lợi được hưởng

You will be working in an international hotel in the most bustling and modernized center of Ho Chi Minh City with:

- Competitive salary

- Attractive monthly service fee bonus (service charge)

- Variety changes to be promoted to higher positions

- Meal allowance and parking allowance are provided

- Social insurance package is paid at 100% salary

- 1 day off/ week, 12 annual leave days/year

- 13th Salary bonus.

- You will have 1 day off on your birthday and a gift from the hotel.

- Stylistic uniform is provided and washed by the hotel.

Yêu cầu công việc

- College/University of Tourism, hospitality, equivalent education

- At least 2 years of experience in the role of Front Office Supervisor in 4 star hotels or above.

- Good English

- Language: good level in English both writing and speaking

- Excellent written and oral communication skill

Yêu cầu hồ sơ

- Send your CV to email: recruitment .at. bayhotelhcm. com

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