•To uphold Pullman Da Nang Beach Resort’s standards and to be responsive to the instructions of the Restaurant Manager / Restaurant Supervisor. The role of the Food & Beverage Attendant will be to execute all service transactions according to the operational standards set by the resort in a professional, friendly and prompt manner.
•The Food & Beverage Attendant will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
Customer relations
• To follow establish guest service standards for the various types of demands which meet the needs of the targeted market and which are in line with the operating concept of the department.
• Greet and welcome guests upon arrival at the Restaurant & Bar in accordance with hotel standards and the goals of Pullman Da Nang Beach Resort
• Use guest names whenever possible in accordance with hotel standards.
• To provide a courteous and professional service at all time.
• To handle complaints and guests suggestions by using the proper channel of delegation and report any issue to management and record in the log book accordingly.
• Assist guests with being allocated and seated at a restaurant table as required.
Professional techniques / Production
• Follow and adhere to restaurant’s and hotel policies & procedures and minimum standards.
• POS System.
• Professional & Complete
• F&B Service Skills.
• To report for duty punctually and wear the correct employee uniform and name badge at all time.
• Maintain the presentation & cleanliness of all work areas, ensuring that a high standard is maintained on all occasions.
• Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly
"• To keep restaurant storage areas tidy and organized in order to maintain all restaurant equipment in good conditions.
• Demonstrate thorough knowledge of and actively sell all food & beverage products available in the restaurant.
• To ensure that special set up (promotions etc.) in the various point of sales in due time and according to pre-established specifications.
Team management and cross-departmental responsibilities
• Helps train and develop other Food and Beverage Attendants in the team.
• He/she is directly responsible to the Restaurant Supervisor and work closely with the stewarding department.
• He/she maintains and develops fruitful relationship with existing and potential clients, suppliers and working colleagues.
• Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within F&B operations.
Commercial / Sales
• Promotes the hotel's range of services in order to increase sales.
• Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
• Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.
Management and administration
• Respects procedures governing invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to undertake administrative tasks as needed
Hygiene / Personal safety / Environment
• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel's safety regulations (in case of fire etc)
• Ensures the safety of people and property
• To assist in identifying any improvements for restaurant operations.
• Be conservative to energy at all times within the resort, turning off lights, A/C, fans
• Conducting day to day work with impeccable grooming, cleanly shaved, and uniform is to the standard
• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Pullman Da Nang Beach Resort Policies.
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Reporting line
Reports to the Restaurant Supervisor/ Manager
Quyền lợi được hưởng
Candidates will be provided with job details during interview.
Yêu cầu công việc
Education / Professional experience
• We think it's useful to take a broader view as we build up the Food and Beverage team and thereby to think of the collective profile, as it's the team's profile as a whole which sets the tone in the end. We combine some classic individual profiles with some atypical ones (former actors, people with particular communication talents, very much at ease in public, with a ready smile, rather extravert etc.)
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• One to two years in a public contact position or other restaurant operation.
Skills / Qualities
Pullman: a new service attitude centred on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
• Team spirit
• Enthusiastic
• Spontaneous and empathic
• Good listening skills and ability to anticipate
• Good presentation, confident speaking skills
• Dynamic
• Sales oriented
• Must possess basic computer skills.
• General knowledge of the city where hotel is located and its attractions
This job description is not exhaustive and will evolve as the hotel's organisational needs change.
Vui lòng làm theo các chính sách này khi đánh giá một nhà tuyển dụng:
Không đăng các đánh giá không thật với mục đích làm tăng
hoặc giảm xếp hạng
Không đăng nội dung lạm dụng, thù hận, đe dọa hoặc quấy rối
người khác.
Không đăng nội dung chứa lời tục tĩu hoặc công kích
Đừng mạo danh bất kỳ người nào, không xuyên tạc mối liên kết
của bạn với một người hoặc tổ chức.
Không đăng thông tin riêng tư bí mật của bạn và người khác,
như địa chỉ thực, số bằng lái xe, CMND hoặc bất kỳ thông tin nào khác thuộc về quyền sở hữu cá nhân
Nội dung đăng nên dễ đọc, đúng chính tả, không sử dụng viết
hoa và chấm câu quá nhiều.
Đăng thông tin rõ ràng, có giá trị và trung thực.
Cố gắng đăng nội dung bao gồm cả ưu điểm và nhược điểm.
Sử dụng đúng ngữ pháp và kiểm tra chính tả của bạn.
Hãy tử tế với người khác, không công kích hoặc đăng đánh giá
với mục đích triệt hạ một cá nhân hay doanh nghiệp nào đó. Cùng nhau xây dựng một môi trường văn
minh và lịch sự.
PULLMAN Danang Beach Resort, part of Accor Hotels, is a five-star tropical resort and sits on 4 hectares of Bac My An Beach, one of the world’s most fabulous beaches.
Located on the stunning white sands of Bac My An beach, the welcoming and modern Pullman Danang Beach Resort is an oasis of activities and facilities for a dynamic escape. The resort is perfect for family holiday or romantic beach getaway. It also will provide a tailor made service if you are looking for the place to organize next incentive or event.
At Pullman Danang Beach Resort, we take great pride in our people.
They create the refreshingly different approach, the warm feelings and the thoughtful touches that our hotel is known for.
If you are keen to position yourself amongst the best in a great team working environment and challenge yourself with a consistent “can-do” attitude, please send your CV to us by clicking "apply now".