NIGHT AUDITOR/ LỄ TÂN CA ĐÊM

Hạn nộp: 28/03/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Hải Châu - Đà Nẵng

Giờ làm việc
Ca đêm

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
22/03/2023 09:47

Mô tả công việc

- Achieving a high level of guest satisfaction, consistency, politeness and efficiency in services.

- To discharge the duties in an effective and efficient manner.

- Record all important incidents, guest comments and any follow up needed in the Front Desk logbook.

- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to OPERA system

- Contribute to overall operational efficiency by performing relevant duties as assigned.

- Provide guests with the most accurate and up to date information at all times

- Be familiar with all the hotel‘s programs and Accor programs.

- Ensure that rooms for VIP and special request are properly blocked without move.

- Ensure that all operating tools and equipment are in a good working condition.

- Ensure the Front Desk area is clean and tidy at all time.

- Ensure that all telephones are answered promptly and clearly in a courteous and friendly manner during while on duty.

- Obtain expected arrival and departure date of every single guest.

- Up-sell rooms, F&B outlets and other facilities whenever opportunity arises.

- Handle message for guest whenever required and all are delivered promptly.

- Check the validity of all kind on going vouchers when receiving from guests.

- Enter and update all guest transactions immediately and accurately.

- Accurately post all miscellaneous charges into guest account.

- Handle currency exchange transaction according to the procedures where receipt is signed by the guest and receipt is given to guest for guest reference.

- Prepare and balance cashier report and remittance envelope at the end of each shift.

- To be aware of counterfeit currency and travel cheques.

- Ensure that all guest transaction at the front desk are signed by the guest.

- Arrange guest bills into respective file according to Accor policy and procedure.

Quyền lợi được hưởng

Candidates will be provided with job details during interview.

Yêu cầu công việc

- Well versed in computer and operate various computer software programs in order to increase efficiency.

- Good English (listern, speaking skills)

- Bachelor’s Degree or Diploma in English Language University, Hotel Management, or related field.

Yêu cầu hồ sơ

Full CV Ứng viên quan tâm vui lòng nộp hồ sơ về địa chỉ email: Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Grand Mercure Danang Hotel

Theo dõi

Chat

Quy mô: 100 - 499
Green Island, Hai Chau District, Danang City, Vietnam
https://www.facebook.com/grandmercuredanang.recruitment
If you are interested with our vacancies, please send your resume to thuyvy.nguyen@accor.com We are Grand Mercure Danang, a proud member of the AccorHotels, offer an Upscale International address of distinction. This property, situated on the exclusive settings of the Green Island, right in the heart of Danang city, offers 272 beautifully designed rooms with natural day light and panoramic views over the Danang bay. Let join Grand Mercure Danang and grow your career with us!