Front Office Supervisor

• Hạn nộp: 25/09/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Ensure outstanding customer care at all times. 

• Maintains a friendly, cheerful and courteous demeanour at all times. 

• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 

 • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 

• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 

• Supervise daily shift process ensuring all team members adhere to standard operating procedures. 

• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. 

• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

 Adhere to company credit limit, floor limit policies. • Allocate rooms to expected arrivals after checking guests preferences and special requests. 

• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. 

• Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests. 

• Cross Check all billing instructions are correctly updated. 

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. 

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. 

• Performs other duties as assigned, requested or deemed necessary by management. 

• Ensure Front office log book and hotel log book is always updated and actioned upon. 

• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. 

 Participate in hotel committees and task force assignments. • Assist all departments in servicing the guests during high volume periods. 

• Takes responsibility in the absence of the Duty Manager / Front office manager.

Quyền lợi được hưởng

- Very Competitive in salary and benefit packages

Yêu cầu công việc

• Graduated bachelor degree or diploma in Hospitality Management is an asset or related field. 

• Knowledgeable in MS office programs. 

• A positive attitude and excellent communication skills. 

• Experience in motivating and leading a winning team. 

• Ability to remain calm whilst under pressure. 

• Knowledgeable of Opera, Fidelio or other Property Management Systems. 

• Minimum 2-3 years experiences as Front Office Associate, Front office cashier in a hotel

Yêu cầu hồ sơ

CV with full information of experiences, education and personal information shall be sent to email address at Tin đã hết hạn

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