front-office-supervisor

Front Office Supervisor

THE FESTA HOTELS & RESORTS HOIAN

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• Ensure outstanding customer care at all times. • Maintains a friendly, cheerful and courteous demeanour at all times. • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. • Supervise daily shift process ensuring all team members adhere to standard operating procedures. • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. • Adhere to company credit limit, floor limit policies. • Allocate rooms to expected arrivals after checking guests preferences and special requests. • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. • Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests. • Cross Check all billing instructions are correctly updated. • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. • Performs other duties as assigned, requested or deemed necessary by management. • Ensure Front office log book and hotel log book is always updated and actioned upon. • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. • Participate in hotel committees and task force assignments. • Assist all departments in servicing the guests during high volume periods. • Takes responsibility in the absence of the Duty Manager / Front office manager.

Quyền lợi được hưởng

- Very Competitive in salary and benefit packages

Yêu cầu công việc

• Graduated bachelor degree or diploma in Hospitality Management is an asset or related field. • Knowledgeable in MS office programs. • A positive attitude and excellent communication skills. • Experience in motivating and leading a winning team. • Ability to remain calm whilst under pressure. • Knowledgeable of Opera, Fidelio or other Property Management Systems. • Minimum 2-3 years experiences as Front Office Associate, Front office cashier in a hotel

Yêu cầu hồ sơ

CV with full information of experiences, education and personal information shall be sent to email address at Gửi email

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