Brand Operation Executive

• Hạn nộp: 01/07/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Brand Entry:
- Coordinate/ liaise with other Heads of departments, clients, partners;
- Translate documents/ prepare draft letters or work as an interpreter when necessary;
- Research information as requested for the brand market entry;
- Organize and attend meetings, ensure the GD is well prepared for meetings and take meeting minutes;
- Assist in setting up and arranging logistics, storage;
- Locate, and help find brand unit locations.
Operations:
- Coordinating, supervising and managing all day-to-day operation of stores to ensure that services are delivered to guests at highest standard;
- Analyzing guest preference trends to make changes/ improvements on particular areas across all brands;
- Handling guest complaints, analyzing and promptly responding to guest feedbacks;
- Working with staff as per guests’ feedbacks to ensure necessary improvement; assisting staff to understand guest needs; providing guidance, feedbacks when needed;
- Proposing and implementing promotion programs, special events;
- Inspecting supplies, equipment, and work areas to ensure efficient service and conformance to standards;
- Controlling costs by reviewing recipe of products, minimizing waste;
- Managing store’s financial performance;
- Acting as a good model of excellent customer service;
Staff management:
- Supervising, managing staff working at each store;
- Planning manpower for outlets both in short and long term;
- Providing guidance, feedbacks, and individual coaching when needed;
- Ensuring that employees follow all store policies and procedures;
- Orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees regarding job performance;
- Understanding each staff’s roles to be back-up in case of absence;
- Understanding different roles of staff to set up training & development plan (coordinating with HR Team);
- Completing performance evaluations for employees according to the evaluation schedule;
Sanitation governance & compliance:
- Setting up and maintaining service and sanitation standards complying with Brand standard and Vietnamese laws;
- Setting up & delivering safety, sanitation training to staff;
- Conducting quarterly safety site inspections;
- Conduct quarterly safety meetings;
Planning:
- Planning operation budget & finance;
- Planning inventory and ordering goods for daily operation;
- Planning human resources to have back-up when required;

Quyền lợi được hưởng

Detail in interview.

Yêu cầu công việc

- Native speakers or fluent English is required. (IELTS 6.5/ TOEFL iBT 93/ TOEIC 800 or above)
- 3 years’ experience as Officer or higher in a Food and Beverage related field
- High school and above;
- High level proficiency with Microsoft Office;
- Strong problem solving skill;
- Strong leadership, ability to train & coach others;
- Good interpersonal communication skill in both English and Vietnamese;
- Organized and efficient;
- Result and customer service orientation;
- Budget planning and compliance orientation;
- Multi-task across multiple brands;
- Previous research skill preferred;
- Strategic planning and tactical implementation.

Yêu cầu hồ sơ

Gửi cv trực tiếp về link: https://trginternational.hua.trg-tms.com/hrsmart/ats/JobSearch/viewAll

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