FRONT DESK AGENT - NV LỄ TÂN

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• Mức lương: Thỏa thuận

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Mô tả công việc

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 
• Registers and rooms all arrivals according to established procedures 
• Maintains intimate knowledge of departmental standards and procedures 
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 
• Maintains cashier float and ensures accurate daily report of all money received 
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange 
• Keeps abreast of all modifications to accounting policies and procedures 
• Responsible and attends to guest’s request of using the service of safety box at all times 
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels 
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 
• Performs the audit balances and prepares all works for audit in an orderly fashion 
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 
• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times 
• Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

Quyền lợi được hưởng

•          Full salary, service charge and local social insurance contribution in probation period

•          Night shift allowance (working in night shift)

•          Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand

•          Opportunity to join international training & development programs and cross training programs

•          Delicious and nutritious meal at Hotel’s Social Café

•          Sleeping Lounge for Employee

•          Laundered uniform provided by Hotel

•          Pre-employment health check and annual health check

•          Birthday gift and Allowances on other special events

•          Recognition program with valuable gifts

•          Summer vacation and many team building activities

•          Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts

•          Unlimited Food & Beverage discount at Hotel

•          Free parking

•          Other benefits according to Hotel’s policy

Yêu cầu công việc

Required Skills:

Yêu cầu hồ sơ

• To apply, please send your CV or Application form to: Tin đã hết hạn
• Download Application Form here: bit.ly/ICLM72_ApplicationForm
• Telephone: (For Recruitment only): 024 3275 3464

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