Guest Relation / Guest Experience Manager
- Hạn nộp: 25/02/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Hải Châu - Đà Nẵng
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Trưởng ca/ Giám sát
15/05/2019 10:25
Mô tả công việc
Engaging leadership that inspires and empowers the Front Desk, Business Center and Retail Shop staff. Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must. Oversee facility and equipment in the responsible areas to make sure they are in complete working order. Produces regular and special reports; maintains required records and files. Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards. Train, motivate and provide on-going communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability. Propose staff changes in assigned areas of vacations, leaves of absence and release of staff. Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities. Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations. Conceive and sustain a refined, efficient and yet welcoming arrival/departure, transportation, curbside, bell, valet, door, and guest parking and airport experience. Research cutting edge guest services and then create, train and maintain these services where maximum revenue is being generated, costs are being controlled and guest expectations are being surpassed. Insist luggage; car and personal belongings of the guest are always treated with the upmost respect, caution and security. Prepared to execute Manager on Duty responsibilities when necessary.
Quyền lợi được hưởng
Candidates will be provied during the interview.
Yêu cầu công việc
Two – Four years experience working required. One year management experience required. One-year department experience preferred. Bachelor degree is required and Higher Education is preferred. Microsoft Office knowledge required. Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged. Must present a well-groomed appearance. Exceptional and professional communication skills, both oral and written. Organized, can multi-task, superior problem solving skills and detail-oriented. Proven record in maintaining unfailing, high quality service levels in luxury hotel. Recognized experience in training and empowering employees who are also held responsible and given consistent feedback. Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Yêu cầu hồ sơ
Ứng viên quan tâm vui lòng nộp hồ sơ về địa chỉ email: Tin đã hết hạn
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- Green Island, Hai Chau District, Danang City, Vietnam
- https://www.facebook.com/grandmercuredanang.recruitment
If you are interested with our vacancies, please send your resume to thuyvy.nguyen@accor.com We are Grand Mercure Danang, a proud member of the AccorHotels, offer an Upscale International address of distinction. This property, situated on the exclusive settings of the Green Island, right in the heart of Danang city, offers 272 beautifully designed rooms with natural day light and panoramic views over the Danang bay. Let join Grand Mercure Danang and grow your career with us!
Thông tin liên hệ
- Phòng Nhân Sự