Guest Relations Manager

• Hạn nộp: 31/08/2017
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Job Description 1. Oversee the smooth running of the concierge and all related areas on a day to day basis to achieve high levels of guest’s satisfaction. 2. Monitor daily arrivals and anticipate guest need and handle guest inquires in a helpful and attentive manner. 3. Meet and escort return guests, regular guests and VIP guests of the hotel when required. 4. Maintain, develop and supervise systems for baggage handling. 5. Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipate guest needs. 6. Implement and maintain airport limousine transfer log, ensuring all guests are met on arrival at the hotel. All limousine bookings should receive express check In. 7. Ensure staffing is adequate for concierge level and deliverables and in the with company standards. 8. Conduct daily shift briefings and meetings and disseminate relevant information to the employees. 9. Undertake relevant administration duties related to repairs and maintenance, rosters, employee requisitions, sick and annual leave tracking. 10. Maintain regular quality control inspections of department’s standards. 11. Inspect hotel limousine daily for cleanliness. 12. Develop and maintain a guest services directory, relating to concierge services, i.e. limousines, restaurants, attractions, hire cars, taxis, church and etc. Ensuring all front of house employees fully 13. Conversant with this facility. 14. Provide yearly budget and monthly P&L critique for areas of responsibility. 15. Coordinate with chief engineer when mechanical services are required hotel vehicles per manufacture specifications. 16. Regularly conduct spot checks on airport representatives. 17. Complete performance appraisals with direct reports. 18. Interview and select department employees, final approval will be via the front office manager. 19. Establish contact with tour and inbound operators in the local area to build property’s relationship with those clients.

Quyền lợi được hưởng

Attractive salary and insurance package Accommodation and other allowances are provided (based on job level) Duty meal at hotel's staff cafeteria Laundered uniform Free parking Summer vacation and many team building activities Annual health check Recognition program Multi-properties training & working opportunity Discount schemes and the chance to work with a great team of people. Career growth in a fast-pace and sustainable hospitality group in Vietnam Other benefits according to hotel's policy

Yêu cầu công việc

Bachelor Degree or Diploma in Hospitality Management, Business Administration, Foreign Languages or equivalent Excellent communication skill Fluent in English, Vietnamese. Additional foreign languages is an advantage Good writing skills Good interpersonal skills Proficiency in Microsoft Office and Front Office System (OPERA, SMILE) Problem solving and organizational abilities At least 2 years of experience in Front Office/Guest Service operations in 4-5* full-scale hotel & resort

Yêu cầu hồ sơ

Please send your most update CV to: - Mr. Tuan - Tin đã hết hạn - Ms. Trang - Tin đã hết hạn

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