Front Office Manager

InterContinental Hanoi Landmark72

Quy mô :

Ms Hương 024 3275 3464 (Chỉ dành cho tuyển dụng) Keangnam Hanoi Landmark Tower, Plot E6 Cau Giay New Urban Area, Me Tri Ward, Nam Tu Liem District, Hanoi, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager, you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day:

Guest Experience:

·  Ensure your front office team delivers a great service, professional attention and personal recognition

·  Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction

·  Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

People:

·  Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance

·  Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

·  Ensure your team are properly trained on systems, security, service and quality standards

Financial:

·  Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

·  Oversee night audit function and preparation of daily financial reports

·  Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Responsible Business:

·  Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner

·  Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

Perform other duties as assigned. May also serve as manager on duty


Quyền lợi được hưởng

•          Full salary, service charge and local social insurance contribution in probation period

•          Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand

•          Opportunity to join international training & development programs and cross training programs

•          Delicious and nutritious meal at Hotel’s Social Café

•          Sleeping Lounge for Employee

•          Laundered uniform provided by Hotel

•          Pre-employment health check and annual health check

•          Birthday gift and Allowances on other special events

•          Recognition program with valuable gifts

•          Summer vacation and many team building activities

•          Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts

•          Unlimited Food & Beverage discount at Hotel

•          Free parking

•          Other benefits according to Hotel’s policy

Yêu cầu công việc

Required Skills:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 
• Strong Leadership skills in managing teams 
• Ability to manage complex relationships 
• Problem solving, reasoning, motivating, organizational and training abilities 
• Good writing skills 
• Proficient in the use of Microsoft Office and Front Office System 

Qualifications:
• Bachelor’s degree in Hotel Administration, Business Administration or equivalent  

Experience:
• 5 years of guest service / hotel experience with one year in a same position, or an equivalent combination of education and experience. 

Yêu cầu hồ sơ

Please send your CV (recent photo attached) to email: Gửi email or call 024 3275 3464

Front Office Manager

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THÔNG TIN LIÊN HỆ

InterContinental Hanoi Landmark72

Địa chỉ: Keangnam Hanoi Landmark Tower, Plot E6 Cau Giay New Urban Area, Me Tri Ward, Nam Tu Liem District, Hanoi, Vietnam

Điện thoại: 024 3275 3464 (Chỉ dành cho tuyển dụng)

Website: https://landmark72.intercontinental.com/