Guest Relation Officer/ Nhân Viên Chăm Sóc Khách Hàng

Hạn nộp: 31/03/2024
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Kinh doanh & tiếp thị

Vị trí
Nhân viên

Cập nhật
25/03/2024 19:55

Mô tả công việc

• Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude

• Prepare amenity cards for VIPs

• Welcomes greets and escorts all arriving guests when possible to their located rooms wherein a personalized check-in is to be facilitated

• Courtesy and politeness are to be observed at all times and freely communicate with guests

• Assist in facilitating a fast, smooth and pleasant check-out

• Preview VIP’ next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions

• Prepare and checking all VIP key card holder, room, registration card, etc

• Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.

• Values good grooming, personal hygiene, and complies with hotel’s health and safety

• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible

• Aware and familiar with measures and procedures to follow during emergency situations

• Responsible to arrange flowers and fruits for in-house and arrival guests

• Co-ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.

• Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)

• Assist in whatever way to promote and up sell the hotel’s products and services

• Ensures that all repeat guests are accorded personalized service recognize and welcome

• Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up

• Make courtesy calls, provide assistance and arrange flowers or fruits to the sick guests.

• Check the guest birthday list on daily basic for preparation and dispatching of birthday cards and cakes to guests

• Maintain friendly rapport with guests in order to ensure their goodwill and repeat business

• Bid farewell to departure guests

• Be familiar with the Business Center daily operation

• General understanding of the Front Office and House Keeping operations in regards to guest accommodation

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

- Relocation and Repatriation allowance

- Rest & Relaxation, Home leave allowance

- Uniform, accommodation, transportation & meals are provided

- International working environment

- Service charge

- At least 14 anual leaves

- Social insurance as per law

- 24/7 accident insurance

- Health care Bao Viet insurance

Yêu cầu công việc

Experience

• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

Qualifications

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Phone: 0919 290 709 (Human Resources)

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Đánh giá (5)

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Sắp xếp đánh giá:

InterContinental Phu Quoc Long Beach Resort

Theo dõi

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Quy mô:
Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.