Reservation Agent (Nhân viên Đặt phòng)
- Hạn nộp: 30/04/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận 1 - TP HCM
Giờ hành chính
Khách sạn/ Khu căn hộ
Kinh doanh & tiếp thị
Nhân viên
01/04/2024 17:08
Mô tả công việc
- Process incoming reservation requests from guests via phone, email, or online booking platforms, ensuring all necessary information is collected and accurately entered into the hotel’s reservation system.
- Provide detailed information to potential guests regarding room availability, rates, amenities, and hotel policies, helping them make informed decisions.
- Upsell additional services and room upgrades by highlighting the benefits and features, aiming to enhance the guest’s stay and increase hotel revenue.
- Coordinate with the front desk and housekeeping departments to manage room inventory and ensure guest preferences and special requests are met, such as room location or early check-in.
- Handle modifications, cancellations, and special requests to existing reservations, ensuring changes are accurately reflected in the system and communicated to relevant departments.
- Calculate room rates and provide billing information, including explaining the breakdown of charges, discounts applied, and payment policies.
- Resolve guest complaints related to reservations by offering satisfactory solutions, such as room changes, discounts, or complimentary services, to maintain high levels of customer satisfaction.
- Compile and maintain records of reservation data, including occupancy statistics, cancellation rates, and revenue generated, for use in reports and analysis by management.
Quyền lợi được hưởng
You will be working in an international hotel in the most bustling and modernized center of Ho Chi Minh City with attractive salary and benefits:
- Competitive salary
- Attractive monthly service fee bonus (service charge)
- Variety changes to be promoted to higher positions
- Meal allowance and parking allowance
- Social insurance package is paid at 100% salary
- 2 days off/ week, 12 annual leave days/year
- 13th Salary bonus, according to year-end business outcome
- 1 day off on your birthday and a gift from the hotel.
- Stylistic uniform is provided and washed by the hotel.
Yêu cầu công việc
- Excellent phone etiquette and verbal communication skills
- Strong computer proficiency and email communication skills
- Attention to detail and the ability to resolve customer issues
- Strong English proficiency
Yêu cầu hồ sơ
Applicants to send your resumes/ CV which is written in English to our HR Department via Hoteljob or contact us via phone.
Your CV will be reviewed with care and we will contact within 2 weeks for interview if your CV is shortlisted.
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- Quy mô:
- 7 Ngô Văn Năm, phường Bến Nghé, Quận 1, Hồ Chí Minh, Việt Nam
- http://bayhotelhcm.com/
Bay Hotels and Resort is an independent hotel group with massive expansion plan. An inviting retreat in the heart of the city. The group made its debut by opening Bay Hotel Singapore back in 2012. The hotel was then the largest executive boutique hotel near Sentosa. Bay Hotel Ho Chi Minh is the second property of Bay Hotels and Resorts located in District 1 of Saigon City. Tailored to impress business travellers with boutique service philosophy and the urbanites’ comfort in mind, Bay Hotel Ho Chi Minh is primed to lend a distinguished appeal and render un unparalleled service in the heart of Ho Chi Minh city. We are looking for talents to join and be special members of our hotel
Thông tin liên hệ
- Phòng Nhân Sự